At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com/.

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https: //www.jnj.com/medtech

Clinical Support Specialist – West Switzerland

Reporting to the Clinical training lead, the Clinical Support Specialist (CSS) will provide expert clinical, technical support and product assistance to physicians and EP lab staff.

He/She will be assisting in the effective use of Biosense Webster’s systems and catheter equipment (e.g., The CARTO® System, associated software modules and generators) during Cardiac Electrophysiology procedures mainly in the West part of Switzerland.

Objectives of the Position

• The main duty is to provide support during electrophysiology interventions at hospital for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies
• Together with Area Sales Manager or Account Manager, seek sales opportunities and drive business objectives within the defined territory and accounts
• Support the achievement of predefined business goals
• Assist customers and use consultative selling techniques to identify potential sales opportunities within the account
• Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
• Create awareness of BWI solutions and facilitate contact between the Area Sales Manager, Account Manager and/or the sales responsible person and the key decision-makers to drive our business.
• Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly
• Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international.
• Collaborate with sales and clinical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.
• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations.
• Train new BWI team members
• Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners.
• Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.
• Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures.

Qualifications

• Educational background: (bio)technical/(bio)engineer/Engineer or previous experience as an Electrophysiology nurse
• 1-3 year’s experience within the medical device field (cardiology preferred)
• Experience having introduced new technology on the market by working with key opinion leaders is also advantageous
• Service-, support-, solution- and result-orientated
• Able to work independently and take ownership and responsibility
• Open to travel (locally and internationally for congresses/training etc.)
• Familiar with Word, Excel, PowerPoint & Outlook for daily business use
• English required (spoken & written), French preferred, German & Italian advantageous
• A valid Swiss residence and work permit is mandatory
• Drivers License: It is required that the candidate is in possession of a valid code B driver’s license.

What you will need to succeed

• The successful candidate will show the desire and ability to anticipate and address the needs of customers (internal or external) to deliver exemplary patient outcome. We believe our candidate have an analytical thinking with an ability to troubleshoot and remain calm under pressure.
• The candidate will have to be based in Lausanne area