IT Support Specialist

Posted: Wednesday, 04 June 2025
Valid Thru: Friday, 04 July 2025
Index Requested on: 06/05/2025 01:14:29
Indexed on: 06/05/2025 01:14:29

Location: Triadelphia, WV, 26059, US

Industry: Aerospace/Defense
Occupational Category: 15-1099.00 - Computer and Mathematics
Type of Employment: FULL_TIME

CONSOL Mining Company LLC is hiring!

Description:

About the Role:
We’re looking for a dependable and service-oriented IT Support Specialist to provide day-to-day support to our internal users. This role is the front line of our IT operations — helping resolve hardware, software, and access issues and ensuring users can stay productive in their roles.

Responsibilities:

  • Accept, embrace, and promote the following Core Values of Core Natural Resources: Safety, Sustainability, and Continuous Improvement
  • Respond to helpdesk tickets, emails, and walk-ups to troubleshoot hardware, software, and connectivity issues
  • Perform user onboarding/offboarding including account setup, hardware prep, and access provisioning
  • Support Windows workstations, Microsoft Office, mobile devices, and basic networking connectivity
  • Manage workstation imaging, software installs, and updates
  • Maintain asset inventory and contribute to documentation of processes
  • Escalate complex issues to Systems or Network Engineers as needed

Qualifications:

  • 1+ years of experience in IT support or helpdesk role
  • Strong customer service and communication skills
  • Working knowledge of Windows OS, basic networking, and Microsoft 365
  • Familiarity with endpoint devices, printers, and remote troubleshooting tools

Preferred Certifications:
CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator (MD-100/MD-101)

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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