Housing Services Case Manager

This Housing Services Case Manager is responsible for the provision of case management services to residents for our unhoused and/or shelter clients. Responsibilities include administering required assessments, service plan development, monitoring, support, and serving as an advocate for the homeless. Other responsibilities include provision of appropriate counseling services and follow-up activities, assistance in identifying and securing permanent housing, managing occupancy and physical maintenance of the housing units, dealing with landlords, coordinating services with agency programs and other organizations, developing and maintaining reports, files, and complying with HMIS requirements. This is a full-time, 36-hour a week (Tuesday-Friday) position. The wage range is $21.51 to $28.68 per hour. Essential Functions Assess Needs of Homeless Families and Individuals Interview homeless individuals to determine immediate and long-term needs and review circumstances surrounding their current situationComplete client risk assessments & other assessments required per grant guidelinesDetermine client needs regularly and address barriers to achieve personal and economic stabilityProvide intensive case management to clients with severe mental, physical, and substance abuse issues Develop Short and Long-Range Goals Based on the needs assessment, develop plans for obtaining housing while utilizing person strengths to achieve self-sufficiency.Develop a formalized written goal plan containing short-range as well as long-range goals with objectives and responsible parties for each.Develop benchmarks for determining progress toward meeting goalsEstablish and maintain regular home visits with participating families and individuals to monitor their progress toward completing their goalsDevelop and maintain records and files to document client progress and to evaluate the quantity and quality of services providedMaintain accurate records in both CAP60 and ClarityMaintain housing assistance payment calculations. Coordinate Service Plan with Other Organizations and Volunteers Based on knowledge of human service programs, make appropriate referrals for short and long term assistance and conduct follow-upDevelop coordination linkages with personnel from other service agencies to promote a coordinated team approach to individual casesServe as an advocate for clients when necessary, make referrals to all appropriate community resources and coordinate services with other providersAct as a contact for school districts and early childhood programs to ensure little or no disruption in the education of homeless children. Assist in Securing Permanent Housing Assist clients in locating permanent housingIdentify resources to assist in paying housing costs, such as those ordinarily available through housing authorities or human service department agencies, and negotiate lease and payment arrangements with landlords and participantsAssist clients in completing applications for other rental assistance programs as appropriate. Manage all units and/or shelters (leased and/or owned) as needed Maintain logs of occupancy including beginning and end datesObtain maintenance service when necessaryMaintain contact with the landlords to avoid any issues between them and our tenants living in permanent housing Qualifications Be able to maintain a high level of confidentiality and respect the dignity of othersHave demonstrated experience with crisis intervention and case managementBe knowledgeable of counseling techniques and strategiesBe aware of social barriers and problems of homeless and low-income individualsHave the ability to conduct one-on-one interviews and assessment of individualsHave excellent computer skills and be proficient in Microsoft Office productsHave excellent verbal and written communication skillsHave excellent problem-solving skillsMake decisions sometimes immediately based on sound judgment and understanding of program rules and regulationsHave excellent multi-tasking abilitiesHave excellent listening skillsBe able to make presentationsBe accurate and detail-orientedHave good organizational skills, and be able to assist clients in becoming organized and motivatedWork a flexible schedule at times, and work under minimal supervisionBe able to establish and maintain good working relationships with other service providersHave excellent time management skillsBe able to enter client information into Clarity and CAP60 and meet compliance standards Education and/or Experience Bachelors Degree in Human Services or related field or at least four years experience in social work, counseling, or related fieldPrevious experience working with individuals with mental illness and programs in a case management capacity (minimum one year) requiredMust be knowledgeable concerning the social service delivery system, human service agencies, and other resources available to the homeless Licenses, Certifications, Authorizations Required Must have a valid drivers licenseMust have an insured vehicleMust meet Western Dairylands insurability requirements Work Environment Work is performed under the general supervision of a supervisor; however, the employee should exercise initiative, creativity, and sound judgment in carrying out dutiesWill involve extensive driving