We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Strategic Performance Excellence Writer serves as the enterprise writer and narrative architect for all Corrective Action Plans (CAPs) developed in response to government-issued Corrective Action Requests (CARs) across the TRICARE (T-5) and Community Care Network (CCN) programs. This role transforms complex operational findings, root cause analyses, and corrective action strategies into clear, compelling, and strategically aligned executive- and government-facing deliverables. This position ensures CAP documentation reflects analytical rigor, contractual alignment, executive tone, and organizational accountability. Operating as a shared resource across the strategic performance excellence team, this position partners closely with Delivery Leads, Program Managers, executive leadership, and government-facing stakeholders to ensure all written materials are precise, defensible, and aligned with organizational strategy.

Education & Experience

Required:

• Bachelor's degree in English, Communications, Public Health, Healthcare Administration, Journalism, Business, or related field or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 5+ years of professional writing experience in a regulated healthcare, government, consulting, or federal contracting environment or translatable field
• Demonstrated experience drafting executive-level deliverables, communication, or government-facing documentation

Preferred:

• Experience supporting regulatory responses, corrective action plans, audit responses, or performance improvement initiatives
• Experience working with federal healthcare programs

Key Responsibilities

•Executive & Government-Facing Deliverable Development
• Draft, edit, and finalize Corrective Action Plans (CAPs) in response to government-issued CARs.
• Translate complex root cause analyses, operational data, and corrective action plans into clear, concise, and strategically aligned narratives.
• Ensure deliverables articulate: o Accurate problem framing o Data-supported root cause findings o Sustainable corrective action strategies o Clear timelines and accountability o Measurable performance indicators
• Ensure consistency of tone, structure, and messaging across all CAP submissions.

Strategic Narrative Development
• Craft compelling narratives that demonstrate ownership, analytical rigor, and commitment to sustainable improvement.
• Align written messaging with enterprise strategy and executive direction.
• Partner with the Director and Delivery Leads to ensure clarity of storytelling and logical flow of argumentation.
• Identify gaps, inconsistencies, or ambiguities in draft content and work with pod teams to resolve them prior to submission. Quality Assurance & Editorial Oversight
• Ensure grammatical accuracy, precision of language, and professional formatting.
• Enforce documentation standards, formatting consistency, and version control discipline.
• Validate that deliverables are structured logically and clearly trace root causes to corrective actions and performance metrics.
• Conduct final quality review prior to executive approval and government submission.

Executive Engagement & Collaboration
• Interface directly with VP- and C-level stakeholders to understand strategic intent and messaging priorities.
• Incorporate executive feedback into refined narrative drafts.
• Support preparation of executive-level briefing materials and summaries.
• Assist in drafting government correspondence related to CAR responses, status updates, or clarifications. Portfolio Support
• Manage competing priorities across multiple active CAPs.
• Coordinate closely with Program Managers to ensure documentation timelines align with submission deadlines.
• Maintain document templates, writing standards, and style guidance for CASM operations.

Competencies

Communication / People Skills: Executive writing & storytelling; exceptional written communication skills with ability to synthesize complex technical and operational information; strong editorial judgment and structured writing discipline; ability to translate analytical findings into persuasive, defensible narratives; strong understanding of executive tone and government-facing professionalism.

Information Management: Ability to quickly comprehend healthcare operational and compliance topics.

Team-Building / Team Player: Stakeholder collaboration.

Working Conditions

Working Conditions:

• Works in a standard office environment
• Must be able to work non-regular hours and extended shifts as required to meet government-mandated deadlines
• High-intensity work environment with tight turnaround timelines
• Regular and reliable attendance is required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $96, 000 to $101, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.