Aveda Advisor

Located in Madison, WI, The Institute of Beauty and Wellness is more than a beauty schoolwere a community rooted in care, compassion, and elevated guest experiences. Were seeking a polished, people loving Aveda Advisor who thrives in a fast-paced, guest facing environment. In this role, youll be the first impression of our brand, delivering exceptional service while supporting retail, scheduling, and daily front desk operations. Key Responsibilities: Guest Experience Excellence: Create a warm, welcoming, five-star experience for students, guests, and team members from arrival to checkout. Retail & Product Guidance: Engage guests in thoughtful conversations to identify their needs and recommend Aveda and Ultraceuticals products that align with their goals. Front Desk Operations: Manage appointment scheduling and guest checkout using Zenoti, ensuring accuracy and efficiency throughout the day. Brand & Service Standards: Follow the Aveda Service Wheel to deliver a consistent, elevated guest experience at all times. Product Knowledge: Maintain up-to-date knowledge of products and services, including pricing, timing, and key benefits. Team Collaboration: Participate in meetings and communicate clearly and professionally with leadership and team members. Operational Support: Assist with additional duties as assigned to support daily operations and guest satisfaction. Qualifications: Previous retail and guest service experience required Beauty or wellness industry experience preferred Strong communication skills with a friendly, professional demeanor Detail-oriented with solid problem-solving abilities Ability to work collaboratively in a team environment Flexible availability, including evenings Benefits & Culture: Employee discounts on Aveda products and services Healthcare benefits, including medical, dental, and visionPaid Time Off and holiday pay A supportive, people-first culture rooted in wellness and education Opportunities to grow within a respected beauty and wellness institution