THIS POSITION REPORTS TO:

Retail Branch Manager

MINIMUM REQUIREMENTS FOR POSITION:

• High School diploma or equivalent required. College degree preferred.
• Minimum of three years retail banking sales and customer service experience
• Minimum of 1 year teller supervisory experience preferred
• Knowledge of consumer banking products and services
• Excellent customer service skills
• Demonstrated leadership ability
• Demonstrated ability to achieve assigned sales and service goals
• Strong interpersonal, oral and written communication skills and aptitude
• Ability to make decisions and work independently of direct supervision
• Demonstrated ability to work in a competitive environment
• Demonstrated ability to meet deadlines
• Professional image
• Technical proficiency

PRIMARY ACTIVITIES AND RESPONSIBILITIES:

• Manage daily operations of the branch in the absence of the Branch Manger
• Assists in managing customer service objectives including handling exceptions, complex issues, and complaints
• Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
• Motivate Retail staff and maintain high morale levels
• Create customer centric sales and service strategies that build relationships and support strategic objectives
• Prospect new and expand existing consumer and business relationships
• Achieve assigned goals through the management of branch staff, assets and opportunities
• Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance.
• Ensure acceptable branch audits
• Adhere to regulations and policies and procedures, using good judgment when making exception or approval decisions within assigned limits
• Promote the development of branch staff through coaching and training
• Develop action plans and delegate work and responsibility as appropriate
• Develop and maintain proficiency with job-related systems and equipment
• Communicate suggestions to improve profitability and efficiency of the Bank
• Participate in available training opportunities
• Understand, comply and support the Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
• Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events
• Perform other duties as needed or assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.