At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

As an IT Plant Technology Specialist, you will be responsible for maintaining, troubleshooting, and repairing plant computer systems, networks, and equipment across various sites. You will also support the implementation of new technologies and upgrades to improve plant efficiency and productivity. You will work closely with plant management, IT staff and vendors to ensure optimal performance and reliability of plant IT infrastructure. This role will be a liaison between the plant facilities and other team members in Corporate IS.

Essential Responsibilities

• Advise plants on technology infrastructure matters and oversee external resource efforts to service those needs including cabling, WIFI initiatives, or any other technical services.
• Work with Network Engineer and Systems Engineer to implement network/systems changes at plant locations.
• Maintaining computer networks and systems including software, servers, VPNs, routers, switches, wireless access points, and other physical hardware.
• Provide technical assistance and training to plant users on various IT applications and systems.
• Provide on-site technical support as required to designated plant facilities including troubleshooting of PC, peripheral hardware, and other system related problems.
• Perform periodic computer inventory audits at plant facilities.
• Install and configure software (and hardware) as required to service the needs of the sites including both Server and PC based applications.
• Engage routinely with plant management on technical matters and act as a liaison between supported sites and Eden Prairie IT Team.
• Assist with configuration and deployment of PC related equipment per Company standards. This will include new employee deployments and upgrades.
• Monitor and evaluate plant IT systems and network performance and take corrective actions as needed.
• Serve as a primary and secondary technical resource for key technologies across the enterprise as identified by the infrastructure manager.
• Document IT procedures and inventory and update them as needed.
• Follow all safety policies and procedures and report any unsafe conditions or incidents.

Position Requirements:

• Associates degree in computer science or related field. Bachelors degree preferred.
• 3-5 years of experience PC / Network support experience.
• Knowledge of Microsoft client & server OSes and related technologies.
• Knowledge of networking technologies (TCPIP, wireless, OSI, etc)
• Experience with Active Directory, Group Policy, & related Microsoft administration.
• Excellent analytical and organizational skills.
• Strong interpersonal and communications skills.
• Follow industry and vendor recommended best practices.
• Experience with hyperconverged computing and virtualization.
• Experience with Meraki wireless, Palo Alto Firewalls, HPE/Cisco networking, and SD-WAN technologies.