Customer Account Specialist

Menasha Packaging

Location: Neenah, WI 54956, US
Employment Type: FULL_TIME
Industry: Consumer Packaged Goods Manufacturing
Occupational Category: 51-0000.00 – Production
Posted: Friday, 23 October 2026
Valid Through: Sunday, 22 November 2026

Job Description

Menasha Packaging is hiring a Customer Account Specialist in Neenah, WI. This is a full-time position, and paying $52,926.00–$79,388.00/year.

Essential Job Functions

The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

  • Independently owns assigned customer portfolios and customer commitments and serves as the primary point of accountability for customer execution, issue resolution, and fulfillment of customer requirements.
  • Serves as the primary point of contact for customer requirements, inquiries, account activity, and service-related communications, coordinating activities across multiple customer and internal stakeholder groups.
  • Makes independent decisions regarding customer account execution, order management activities, and routine issue resolution while balancing customer expectations with operational capabilities.
  • Processes customer orders and maintains accurate customer, account, and system information.
  • Coordinates customer commitments through effective communication and collaboration with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners.
  • Applies knowledge of the end-to-end order fulfillment process to support effective execution of customer requirements.
  • Monitors customer commitments, proactively identifies service, inventory, operational, and customer risks, and coordinates actions to mitigate impacts to customer requirements and business objectives.
  • Independently resolves routine customer, operational, inventory, invoice, and order-related issues.
  • Communicates order status, delivery updates, inventory concerns, and issue resolution activities with customers and internal stakeholders.
  • Supports pricing requests, customer documentation requirements, and account maintenance activities.
  • Monitors inventory and collaborates with internal teams to support customer fulfillment requirements and inventory management objectives.
  • Maintains customer and order data to ensure accuracy, completeness, and data integrity.
  • Prepares and reviews required reports and business information.
  • Participates in continuous improvement initiatives that improve customer experience, service performance, and operational effectiveness.
  • Owns fulfillment of customer requirements through proactive communication, effective cross-functional coordination, issue resolution, and management of customer account activities.


Education & Experience Requirements

  • High school diploma or equivalent required; Associate's degree preferred.
  • 2-5 years of customer service, customer account management, supply chain, order management, or related experience required.
  • Prior display, graphic, packaging, manufacturing, or related industry experience preferred.
  • Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred.


Knowledge, Skills & Abilities
  • Strong customer relationship management and customer service skills.
  • Knowledge of customer account management, order fulfillment, inventory management, and customer support processes.
  • Ability to independently manage customer portfolios, customer commitments, priorities, and issue resolution activities.
  • Ability to build positive relationships with customers and internal business partners.
  • Strong attention to detail and commitment to data accuracy, data integrity, and process compliance.
  • Ability to effectively utilize ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications.
  • Ability to independently prioritize work, make sound business decisions, and manage customer commitments in a fast-paced environment.
  • Ability to understand and apply end-to-end business process knowledge to support customer requirements.
  • Ability to analyze information, identify risks, and independently resolve routine customer and operational issues.
  • Ability to balance customer requirements with operational capabilities while supporting business objectives.
  • Ability to coordinate activities across Operations, Planning, Supply Chain, Finance, Sales, and other business functions.
  • Strong organizational, prioritization, and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Understanding of how customer commitments, inventory, service levels, and operational execution impact customer satisfaction and business performance.
  • Ability to work independently while contributing effectively within a team environment.


Physical Requirements & Work Environment
  • Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
  • Position may be based at Menasha Packaging site or customer location


#MPC

Education Requirements

high school

Skills

Please see the job description for required or recommended skills.

Benefits

Please see the job description for benefits.

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Index requested: 10/23/2026 18:18:24 • Indexed: 10/23/2026 18:18:24