HR Services Specialist

Posted: Thursday, 12 February 2026
Valid Thru: Saturday, 14 March 2026
Index Requested on: 02/12/2026 14:39:42
Indexed on: 02/12/2026 14:39:42

Location: Neenah, WI, 54956, US

Industry: Consumer Packaged Goods Manufacturing
Occupational Category: 51-0000.00 - Production
Type of Employment: FULL_TIME

Menasha Global, LLC is hiring!

Description:

Essential Job Functions
  • Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across a wide range of HR programs, processes and systems.
  • Respond and resolve requests received through Workday Help, phone, email, and in-person interactions; perform first‑level transactions, troubleshoot issues, and direct individuals to appropriate resources or guided learning.
  • Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling.
  • Escalate complex or specialized inquiries to the appropriate Center of Excellence, ensuring clear handoff and timely resolution.
  • Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end‑to‑end service delivery.
  • Contribute to a collaborative team environment by sharing expertise and supporting team members.
  • Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards.
  • Demonstrate empathy, professionalism, and accountability in all communications, ensuring a positive and consistent experience.
  • Maintain broad knowledge of end‑to‑end HR processes and understand the rationale behind workflows and system design.
  • Identify process gaps, inefficiencies, and risks; recommend improvements to enhance standardization, automation, and the overall employee experience.
  • Draft, update, and maintain knowledge articles, job aids, guided learning resources that support employees, HR partners, and internal teams.
  • Analyze inquiry trends to identify recurring issues, training needs, or resource gaps; recommend or develop proactive solutions.
  • Additional duties as assigned.


Education & Experience
  • Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
  • Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes
  • Experience working with HRIS platforms; Workday experience preferred.
  • Strong customer service background with a focus on timely, accurate and empathetic support.
  • Bilingual abilities (e.g. Spanish) preferred.


Knowledge, Skills & Abilities
  • Strong working knowledge of HR practices, programs, and end‑to‑end processes across the employee lifecycle.
  • Proven ability to partner and collaborate effectively with employees, HR Business Partners, and Centers of Excellence to resolve inquiries and support service delivery.
  • Demonstrated proficiency with HR technology and case management tools, with the ability to quickly learn new systems and provide user-friendly guidance.
  • Excellent interpersonal skills with the ability to build rapport, exercise professionalism, and support individuals at all levels of the organization.
  • Strong verbal and written communication skills, including the ability to simplify complex information with clarity and cultural sensitivity.
  • Exceptional planning, coordination, and organizational abilities, with strong attention to detail and accuracy.
  • Sound judgment, initiative, and adaptability, with the ability to perform effectively in a fast‑paced, continuously evolving environment.


Physical Requirements & Work Environment
  • Primarily works in an office environment with extensive use of a computer and other standard office equipment.
  • Must be able to sit or stand for extended periods while performing daily job functions.
  • Minimal travel may be required based on business needs.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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