The Technology Support Analyst position is responsible for coordinating the installation, moves and changes to the WAN/LAN network, telecommunication equipment and services, software and other internal organization technology requirements in ManpowerGroup field offices initiated by new, relocation, expansion and cease-driven facility projects. Project support requires managing multiple vendors and customers for multiple projects at all times.

Project Support - 55%

• Project Management to include successful MAC projects. Including but not limited to new, relocation and expansion or upgrade projects that involve WAN/LAN/WLAN network equipment, telecommunication coordination, business software and other ManpowerGroup technology requirements.

• Assist local field offices with determining their technology needs and providing the most cost effective solutions

• Assist in the creation and maintenance of documentation of policies and procedures

• Maintain record keeping systems that include equipment, telecommunications, vendor databases and other files

Vendor and Cost Control - 25%

• Ensure orders, facility preparation and day to day activity is on time, accurate and complies with ManpowerGroup standards

• Responsible to track cost savings due to making recommendations to field offices or the redeployment of equipment

• Audit of vendor invoices on a monthly basis to ensure timely and accurate billing

Customer Support - 20%

• Provide expert level escalation and technical leadership to support internal customer needs

Qualifications:

• Minimum of 2 years' experience in a technical capacity, which will include at least 1 year of telecommunications technology support

• At least 1 year of experience related to the US telecom environment and vendors including knowledge of a mix of the following: PBX and key systems, VoIP, Centrex, SIP, Avaya and Cisco IPT, and mobile devices and providers

• Associate's or Bachelor's Degree preferred but not required

• Project management experience and related business skills are essential to this role

• Ability to evaluate and manage multiple vendors in a complex IT environment

• Analytical and problem solving skills

• Strong customer service skills and ability to prioritize and execute multiple concurrent initiatives

• Advanced professional level business writing, grammar and oral communication skills

• Ability to act as communication point and liaison for the field and between multiple departments at the ManpowerGroup Headquarters

• Demonstrated excellence at giving and receiving feedback from all levels of employees within the organization

• Successful at influencing team & customers, and resolving problems and conflict

ManpowerGroup is an EOE/AA/Vets/Disabled Employer