Hybrid

Qualifications:

Lead day to day activities associated with collection of escalated past due accounts and maintaining accounts within established credit limits for entire portfolio. Provide guidance and coordinate activities related to staff workflow activities and day-to-day routine matters. Provide input on team member performance on an on-going basis. Identify and pursue process and implementation improvements within the department. Proactive review of accounts to ensure proper steps are taken to mitigate delinquency and risk of bad debt write off. To oversee and improve workflow processes of supporting positions in an effort to contribute to the reduction of DSO for assigned accounts.

Making an Impact
Most decisions impact multiple jobs and employees within the department, closely linked departments and customers of functional area. Collection Lead decisions impact field offices that provide services to corporate accounts. Recommendations can have financial impact to the field and clients.

Performance of this job will impact the clients' perception of ManpowerGroup and its ability to service them as promised. Operation Services Leads manage a portfolio of National and Key accounts that can range from $50 Million to $200 Million annually.

Sharing Expertise
Provided with infrequent supervision and does not formally supervise anyone else, but is generally self-directed. Provides guidance and serves as a resource to team members on workflow and day-to-day routine matters. Provides input on team members' performance. This position reports the Collection Services manager/BPO who in turn reports to the Director.

Gaining Exposure
Provide accurate scheduled and ad hoc reporting for client or internal ManpowerGroup clients.
Proactive review of accounts to ensure proper steps are taken to mitigate risk of write off
Mediate issues between client and other ManpowerGroup Home Office departments with emphasis on ensuring invoice accuracy in order to improve the invoice to pay cycle
Inital review of adjustments, refunds, write off's before going to manager for approval
Your Typical Day Oversite of AR for entire portfolio of accounts for all LOB's, including, but not limited to tasks below
Oversite of on and off shore resources/Coordinators
Point of escalation for the coordinators, field, and sales
Use critical thinking and independent decision making to resolve complex client issues
Lead, develop and train staff. Collaborate with off shore Leads to enhance knowledge
Lead and/or participate in special projects that improve the productivity and efficiency of ManpowerGroup's collection strategy

The position requires the ability to multi-task. Advanced collection experience required. Work procedures are not always well established, so there is requirement for interpretation and adaptation in the application of independent judgment around solutions and decision-making. Position requires professional expertise or knowledge in a functional area/specialty

Operates under little general direction with guides of general practice, established policies and procedures but requires application of independent critical thinking and judgment. Responsible for recommending ways to improve own workflow and the workflow and processes of the department.

Other accountabilities as assigned