The Account Project Manager (APM), Lands' End Outfitters acts as a project manager and contribute to the strategic vision for account evolution and growth in partnership with the Business Development Managers and Sales/Operations Managers.

As part of a highly collaborative team, APMs optimize work processes and ensure we are delivering the best possible support to our clients. APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs.

• Work with Sales and Operations leadership to address inter-dependencies within programs and region to reduce variation, improve processes & tools, and monitor outcomes
• Manage scope, schedule and quality of account requirements; manage related risks and issues, develop mitigation strategies and serve as a first point of escalation for account execution issues.
• Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
• Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs
• Assist with training team members on account requirements and one-off processes associated with specific programs
• Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales
• Act as a main point of contact and escalation point for assigned customers in the maintenance phase.
• Act as intermediary between client and operational support team – support the retention and growth of the regional account base.
• Work with Operations Manager in prioritizing risks and issues across the region
• Travel may be required 4-6 times per year to support accounts
• May work on special projects/other duties as assigned

Skills

• Demonstrates advanced knowledge and expertise in their field.
• Independently manages projects or assignments with moderate to high complexity.
• Provides mentorship or guidance to junior team members.
• Actively contributes to strategic planning and decision-making processes.
• Experience leading complex projects with multiple stakeholders
• Demonstrated organizational, analytical, and problem-solving skills
• Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation
• Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
• Maintains a focus on the customer, with a sense of urgency and high results-orientation
• Demonstrated ability to take initiative and work with minimal direction
• Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing; must also have excellent group facilitation skills
• Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
• Previous experience in a sales environment or handling client objections
• Ability to adhere to Lands’ End Attendance expectations
• Ability to effectively prioritize work to focus both on client-specific needs and assigned strategic initiatives across sales
• Effective mentor and trainer for other APMs
• Ability to adhere to Lands’ End Attendance expectations.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 30 lbs.
• Available for moderate travel (~4-6 trips annually)

Education & Experience Requirements

• Bachelor’s degree in a relevant field or equivalent experience
• Advanced degree (e.g., Master’s) preferred but not required
• 5-8 years of relevant professional experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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