Overview

FLSA: Non Exempt This position performs primarily customer service-related tasks, supplemented with technical and recordkeeping duties for the Solid Waste Department. Primary role of position is being the first point of contact for customers visiting our site y checking in customers on computer program and receiving payment. Secondary responsibilities include data entry and answering phones.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking. Demonstrates flexibility, acceptance of change and emotional intelligence.

Takes initiative and demonstrates the ability to think critically and strategically.

Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.

Demonstrates ability to build and maintain effective relationships.

Assists customers in using the Citizen's Disposal Area, processing area and landfill.

Observes loads being brought in for disposal and participates with other staff in Special Waste review process, as needed.

Ensures customers are compliant with safety and site regulations.

Accurately inputs customer information and other billing information into a customized computer database program.

Schedules re-occurring services with site contractors.

Completes necessary reports and records on multiple waste programs.

Performs minimal light labor duties including cleaning and light snow removal.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

As directed by Supervisor, Employee is expected to provide support in all divisions of the Solid Waste Department to meet Departmental and County goals.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Some time is spent sitting at desk, using talking, judgment, hearing, near vision, fingering for keyboarding, calculators, office equipment and wrapping packages. Occasionally lifts 50 pounds shoulder high and carries for 20 feet, and lifts 25 pounds above head. Reads and writes. Uses oral communication to communicate clearly and concisely with customers. Handles papers and manuals, etc., lifts files, copy paper and other office materials. Sits, stands, bends and reaches intermittently throughout the day. Uses near and far vision for inspecting vehicles and loads. There is frequent exposure to noise, vibrations, unpleasant odors, and to heat, cold and bright sunlight through the open window. Occasionally drives pick-up truck, mower or tractor. Some time is spent lifting, climbing, walking, driving and standing on terrain that can be rough and uneven including in mud and snow and during all weather conditions. Occasionally lifts and moves heavy loads. Occasionally travels to other offices or sites. On occasion, walks quickly to citizen area to support customers

Related Job Functions

On own initiative, finds routine office tasks such as photocopying, clean up or other during times when scale activity is minimal.

Support site/scale maintenance.

Removes litter, mops floors, empties dehumidifiers, changes light bulbs, and performs other custodial functions of the landfill scale/office.

This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Ability to stand for an extended period.

Ability to work with customers, haulers, contractors, State and County officials and co-workers, in a courteous, constructive, and cheerful manner.

Ability to use verbal and judgment skills, and the ability to use assertiveness, problem solving, and dispute resolution skills when appropriate.

Ability and willingness to learn modern landfill operations.

Ability and willingness to learn to operate a large landfill truck scale.

Ability to understand, interpret and precisely follow State DNR regulations and County Landfill ordinances and policies.

Ability to make reports and present them both verbally and in writing.

Ability to county money quickly and accurately and make change, and ability to process credit card transactions.

Ability to input information accurately and with reasonable speed on a computer terminal.

Training, Experience and Other Requirements

Graduation from an accredited high school for GED.

Experience and excellent skill in customer service, money handling and computer operations.

Preference for experience in some area of solid waste, special waste or landfill operations, but not required. May consider other acceptable combination of training and experience.

Flexibility to work a varied schedule and be available for work weekends.

Possess a valid driver's license or obtain one within a specified period of time. Must successfully pass criminal record check.