Overview

FLSA: Non-Exempt This is a position within La Crosse County's Long-Term Care Campuses performing receptionist and light clerical duties for front desk coverage. Employee works under limited to moderate supervision and reports to the Financial Supervisor or the Supervising Account Clerk and uses limited judgment within established policies.

Location: Hillview Health Care Center

Position Type: Irregular Part Time (Approx. 32 hours per pay period)

Schedule: Every other Saturday (2: 30p-7p) & Sunday (10a-2: 30p), a rotating Friday (4: 30p-7p), and some holidays!

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Greets, assists, directs, and answers questions of residents and visitors. [3]

Watches entrance door to maintain resident security and protect wandering residents. Redirect residents as needed.[3]

Performs clerical tasks such as alphabetizing, sorting, typing using a computer or typewriter and using a calculator on a limited basis. Operates large copy machine, clears jams and assists other users when necessary. [3]

Receives money, makes change and balances cash drawer. [3]

Procures and maintains inventory of office supplies for the facility and verifies and processes related invoices.

Answers incoming phone calls and transfers calls appropriately. [3]

Takes appropriate measures in emergency medical or fire situations or in other threats to health, welfare or safety. [3]

Maintains residents' rights and confidentiality of resident information; reports all suspected cases of resident abuse to the supervisor or Administrator. [3]

Supports all aspects of person centered care. Respects and acknowledges individuality and uniqueness of residents. [3]

Works safely and follows safety practices and standards of the facility; responsible for reporting or correcting any existing or potential safety or accident hazard. [3]

Reports to work when scheduled, with minimum sick and/or absence call-ins. [3]

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.[3]

Physical demands:

Sits at desk, uses hearing, near vision and fingering for typing and a calculator.

Uses far vision for watching entrance door.

Uses oral communication with clients, callers, and department staff.

Sits, walks, stands, bends, reaches, pushes and moves about the office intermittently.

Handles telephone, papers and manuals, etc., lifts files, and other office materials.[3]

Related Job Functions

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required. [3]

Tasks assigned to this position do not involve potential and/or direct exposure to blood or body fluids.

Risk Exposure Categories:

1=Tasks may involve exposure to blood/body fluids.

2=Tasks do not involve contact with blood/body fluids but could result in performing Category 1 task.

3=Tasks do not involve any risk of exposure to blood/body fluid.

Knowledge, Skills and Abilities

Knowledge of office procedures and business etiquette. Ability to convey good public image.