Overview

FLSA: Non-Exempt The primary focus of this role is to provide administrative support in the Human Resources office. The work involves record keeping, simple bookkeeping, scheduling, telephone and reception work, using computers, copiers/printers, and various software applications, including the use of web-based tools. This role participates in all aspects of the work of the Human Resources office, with a valued voice in team discussions and continuous operational improvement initiatives.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Performs receptionist duties: answers telephone; takes messages; handles routine inquiries and refers clients/callers to appropriate personnel. Waits on customers at counter.

Receives and distributes incoming mail.

Makes files; sorts and files materials; maintains records.

Uses various office machines in the performance of duties such as: computers, telephones, copiers, and printers. Receives payments, prepares receipts, prepares deposits to the County Treasurer.

Prepares for payment of invoices in New World Systems and interdepartmental billings. Types documents such as correspondence, forms, reports, etc. using a computer.

Inputs and retrieves data on a computer, i.e. data entry.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Physical demands: Sits at desk, uses hearing and vision and uses office equipment. Talks to clients, callers, department staff. Moves about the office. Handles papers and manuals, etc. Some time is spent standing, squatting, bending and reaching in order to perform filing or other duties, and for lifting files, copy paper and other office materials.

Related Job Functions

Assists other department staff as necessary or required.

This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Ability to take initiative and drive self-development. Ability to think critically and strategically.

Ability to demonstrate emotional intelligence.

Demonstrated skill in customer service and phone etiquette.

Considerable knowledge of up-to-date office methods and procedures with knowledge of business English and spelling.

Considerable skill, accuracy and efficiency in the use of MS Word, MS Excel and MS Outlook and ability to learn and operate other software applications.

Ability to operate general office equipment such as computers, copiers, printers, telephones, etc, and to make simple computations either manually or by machine.

Ability to understand and carry out oral and written instructions of specific nature.

Ability to deal with the public and to establish good working relationships with County officials and other employees.

Ability to work with confidential records and keep confidentiality. Ability to use independent judgment in carrying out assigned tasks. Ability to keep a variety of records.