Overview

FLSA: Non-Exempt Employees in this position provide advanced clerical functions in an office setting involving typing/data entry, record keeping/bookkeeping, telephone, reception, and customer service work. Employees are selected and supervised by the department head or Office Supervisor, and work under moderate supervision.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Tasks will note Public Health Competencies as follows:

The competency level for this position is a Tier 1 – Front Line Staff/Entry Level.

1. - Analytical/Assessment Skills
2. - Policy Development/Program Planning Skills
3. - Communication Skills
4. - Cultural Competency Skills
5. - Community of Dimensions of Practice Skills
6. - Public Health Sciences Skills
7. - Financial Planning and Management Skills
8. - Leadership and Systems Thinking Skills

Performs receptionist duties: answers telephone; takes messages; makes appointments, handles routine inquiries and refers clients/callers to appropriate personnel, accepts payment for radon kits, water tests, clinic appointments, etc. Performs direct customer service. (3, 4, 5, 7)

Uses specialized and complex internal and State programs. Verifies insurance and immunization records and determines eligibility. Inputs and retrieves data. Processes information for laboratory samples and reporting. (3, 5, 7)

Interprets, inputs and maintains animal bite data using State and local programs. (3, 5, 7)

Receives and distributes incoming mail. Maintains medical and other files. (7)

Uses computers, calculator, telephones, copiers, fax, scanners and printers.

Receives money, makes change, prepares receipts, records money received and balances for same. (7)

Types documents such as correspondence, forms, reports, etc. using a computer. Compiles reports. (7)

Provides clerical support for off site clinics. (2, 3, 5, 7) Follows specific protocol, such as chain of custody. (7)

Handles specialized clerical assignments as the department's needs require.

Participates on department committees, such as quality improvement team. Provides input into the development of department software programs. (1, 2, 3, 5, 7, 8)

Maintains confidentiality of work-related matters.

Employee is expected to report to work as called in 24/7 in a public health crisis or emergency and performs public health emergency response duties as assigned and consistent with training provided.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Physical demands: Sits at desk, uses hearing, near vision and fingering for typing, word processing or calculators or other office machines. Talks to clients, callers, department staff. Moves about the office. Handles papers and manuals, etc. Some time is spent standing and reaching in order to perform filing or other duties, and lifting files, copy paper and other office materials. Occasionally transports clerical supplies to off-site clinics.

Related Job Functions

Assists other department staff as necessary or required.

Hours may be adjusted to accommodate seasonal off site clinics.

This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Considerable knowledge of up-to-date office methods and procedures.

Knowledge of business English and spelling.

Ability to operate general office equipment such as a computer, copying machines, calculators, etc.

Ability to make simple computations either manually or by machine.

Aptitude for clerical operations.