Guest Services Representative Supervisor

Company Overview: Hyatt Regency Green Bay is seeking a Guest Services Representative Supervisor. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 243 all-suite guest rooms and 80, 000 square feet of space. We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. Position Summary: The Guest Services Representative Supervisor will be responsible for overseeing the Front Office Operations, guest registration process and communication of hotel services and promotions. This position will lead other colleagues by coaching, giving direction and may include training. This candidate must have good communication skills. Detailed Description: Assist guests efficiently, professionally, and courteously at all times Maintain a high level of service and hospitality Promptly deal with guest concerns and see that they are met to satisfaction in a timely manner Be knowledgeable of the hotel brand and various programs (special offers, etc) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Abide by all organizational policies and procedures. Core Competencies: Occasional twisting, bending, reaching, standing, and walking Standing 95% of shift Frequently talking, listening, and smiling Qualifications: Prior hotel experience preferred Previous leadership preferred Ability to effectively deal with internal and external guests, some who may require a high level of patience, be able to defuse anger, collect accurate information and help resolve conflicts Ability to read, listen, and communicates effectively, in both verbally and in writing Must be able to work independently and in a team environment Ability to lead a team and delegate tasks Most importantly, HAVE FUN! Why Work for Hyatt? Discounted Room Nights for you, your friends and family Medical/Dental/Prescription/Vision Insurance Free Colleague Parking in Main Street Parking Garage Paid Time Off (PTO) Flexible Schedules 401(k) retirement savings with company match Free meals in our employee dining area Discounted meals in Restaurant and Market Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.