Deliver Accuracy. Drive Reliability. Elevate the Customer Experience.

Are you detail-driven and energized by keeping orders moving smoothly from entry to delivery? As a Customer Service Specialist, you'll play a critical role in ensuring seamless order management, accurate fulfillment, and proactive customer communication.

In this role, you'll manage complex order flows, monitor inventory and shipments, and collaborate cross-functionally to ensure customers receive the right product—on time, every time.

What You'll Do

As a Customer Service Specialist, you will:

• Ensure order accuracy and integrity, managing precise data entry and proactively resolving pricing discrepancies
• Manage complex order programs, supporting daily, weekly, import, and seasonal orders across domestic and international facilities
• Monitor inventory and inbound containers, communicating proactively about delays, shortages, or production issues
• Coordinate shipment readiness, calculating pallet and truck volumes and entering shipment data into customer portals
• Track must-arrive-by-date compliance, partnering with distribution centers and 3PL teams to resolve delivery risks
• Inspect and verify product labeling, completing testing reports and coordinating third-party testing submissions
• Maintain performance reporting, preparing weekly sales, fill-rate, and service-level updates for customers and internal stakeholders
• Develop data-driven insights, creating Excel-based reports to support sales, procurement, planning, marketing, and warehouse teams
• Serve as a cross-functional partner, collaborating closely with logistics, sales, marketing, and operations to resolve issues
• Adapt to shifting priorities, balancing multiple deadlines while maintaining a high level of organization and accuracy

Why This Role Matters

Customer experience depends on precision and proactive communication. This role ensures smooth order flow, reliable delivery performance, and strong cross-functional alignment—directly impacting customer satisfaction, operational efficiency, and long-term business success.

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At Hoffmaster, we believe every person deserves to feel successful. That's why we provide a total rewards package designed to support our employee's success -at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com !

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.