The Retail Operations Coordinator implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams. Implements, revises and sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Manage calendaring requests for Retail Services Vice Presidents and the Chief Operations Officer, ensuring accuracy, timely planning and communication of appointments.

2. Provides administrative support in the form of meeting coordination, expense management, scheduling, and material preparation. Partners in the development and maintenance of various materials including communication templates, educational materials, forms, or reports. Participates in key leadership meetings upon request; assists in developing agendas, action items, follow-up and coordination of logistics.

3. Supports special projects within the Retail team including detail-oriented collaboration with facilities, finance, human resources, IT, and other internal and external partners. Creates ongoing collaboration that optimizes workflow, standardizes processes, and results in operational outcome improvement.

4. Coordinates and provides logistical support for in person retail events, including room setup, materials, supplies, and catering coordination.

5. Ensures accurate and timely communication to internal departments; demonstrating leadership to maintain credibility, trust and support with senior and executive management staff.

6. Researches, prioritizes and follows up on incoming issues and concerns addressed, including those of a sensitive or confidential nature. Determines appropriate recommendation for course of action, referral or response.

7. Maintains stakeholder confidence and protects operations by keeping information confidential.

8. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

9. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

10. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.

11. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

12. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.

2. Ability to communicate clearly and concisely, both verbally and in writing.

3. Willingness to enthusiastically complete both high-level and low-level tasks.

4. Ability to multitask and quickly adapt to changing priorities with strong organizational skills and attention to detail.

5. Must be proficient in Microsoft Office Suite.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information; travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)