The Supervisor Job Coach is responsible for leading a community-based team that provides on-the-job training and job coaching for individuals with disabilities, with the goal of helping individuals become as independent as possible in their community jobs. The Job Coach Supervisor coordinates weekly Job Coach schedules and manages the day-to-day operations for the Supported Employment Job Coach team, including hiring, onboarding, staff development, ongoing problem solving and regular staff site visits.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for supported employment. Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals. Has familiarity with supported employment budget and manages team spend to meet budget targets. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.
2. Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
3. Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.
4. Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth 'why's' and supevrvisory experience. Has interpersonal skills in dealing with management and other deparment.
5. Community Engagement: Champions Goodwill's community engagement initiatives. Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
6. Leads and coordinates job coaching schedules with support from team to ensure coverage, maximize service revenue and provide quality support and coaching services to individuals in their community jobs.
7. Supports community-based team through regular one-on-one discussions, monthly team meetings and field supervision visits. Maintains regular communication with and support of team via email, phone and text communication.
8. Ensures that authorizations and purchase orders from DVR and other funding sources are received and billed upon on monthly basis.
9. Monitors the safety and well-being of individuals receiving services through communication with staff who are providing services. Advocates for and facilitates referral to enhanced services and support as needed.
10. Provides ongoing support and assistance to employers or community supervisors. Leads job coach team to identify and build natural supports for individuals in the workplace.
11. Provides and works with team to offer job-related counseling and guidance in career exploration, personal grooming, problem solving, social skill awareness, effective money management, transportation support and advocacy and general community skills.
12. Assists team in providing job retention service, as needed, by targeting behavior or work conditions that are problematic. Develops plans to reduce problematic behavior or remedy a situation and implement training strategies, task lists or adaptations to help individuals successfully retain their jobs.
13. Oversees the development of Individual Plans, objectives, regular case notes follow-up employment notes, and monthly progress reports to referral sources, and facilitate annual staffing meetings. Ensures team is following our ISO and CARF standards.
14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency. A minimum of 5 years' experience, or 2 years managerial experience.
2. Valid driver's license.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with written and electronic information, ability to facilitate coaching and training, travel required. Moves about to accomplish tasks.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job category

(SEW)

Equal Opportunity Employer