The Childcare Case Worker is responsible for providing case management services such as data collection, data entry, follow-up service, child care authorization issuance, training and child care provider support services to eligible populations.

RESPONSIBILITY LEVEL:

Responsible for providing child care case management services to eligible populations. Services include data collection, data entry, follow-up service, child care authorization issuance, program integrity, trainings and child care provider support.

PRINCIPAL DUTIES:

1. Process authorizations and payment requests.
2. Make referrals to certification and licensing agencies as appropriate.
3. Maintain good working relationships with child care providers.
4. Maintain accurate data for reports, including data entry.
5. Maintain accurate and complete participant files, including case comments.
6. Respond to participants needs through close monitoring of alerts, and strong communication with Income Maintenance staff and other agencies.
7. Process referrals as appropriate to maintain program integrity.
8. Maintain Wisconsin Shares program accuracy by keeping within the performance standards developed by the Department of Early Care and Education (DECE).
a. Verify authorized activities to prevent Shares overpayments. The target error rate will not exceed 20% with an error related to qualified activities.
b. Customer services - Manage call-answer time.
9. Attend weekly child care coordination unit meetings.
10. Attend seminars and conferences, which will facilitate professional growth and increase the knowledge of child care.
11. Maintain a safe and orderly work environment.
12. Promote an atmosphere of respect and cooperation between all agencies on site.

REQUIREMENTS:

* High school graduate or equivalent.
* One to two years related work experience required.
* Valid driver's license and access to an insured vehicle for use in the performance of the job functions.

CORE COMPETENCIES:

* Knowledge of poverty and its impact on the personal, social, and vocational development of a population in transition from public assistance to self-sufficiency.
* Ability to problem-solve and negotiate appropriate child care resources for participants needs.
* Ability to maintain accurate information and an efficient record keeping system to monitor progress.
* Ability to establish sound working relationships.
* Ability to apply effective interviewing and relationship-building techniques.
* Ability to learn social services regulations and requirements.
* Ability to learn county child care and community resources.
* Ability to learn state and county child care funding source regulations and requirements.
* Ability to maintain standards of confidentiality.

PHYSICAL/SENSORY DEMANDS:

* Ability to move throughout office areas.
* Ability to effectively and professionally communicate in written and verbal form with individuals eligible for programming, employees, and other agencies' staff.
* Ability to visually monitor work area.
* Ability to manipulate computer/typewriter keyboard.