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Job Description:

The Hospitality Supervisor at Opensity Solutions is responsible for overseeing daily operations and ensuring exceptional client service delivery within the hospitality team. This role involves leading and developing a dedicated team, fostering strong client relationships, and maintaining high standards of professional etiquette and efficiency.

Job Responsibilities

• Lead, mentor, and develop a team of hospitality professionals, ensuring high performance and a positive work environment through effective People Leadership and Team Development.

• Manage daily hospitality operations, including scheduling, resource allocation, and adherence to service standards, utilizing strong Supervisory Management skills.

• Build and maintain robust client relationships through proactive Relationship Building and effective Customer Relationship Management.

• Ensure outstanding Client Service delivery, addressing client needs and concerns with professionalism and efficiency.

• Oversee Office Administration tasks relevant to hospitality operations, ensuring smooth workflow and organization.

• Collaborate effectively with various departments and stakeholders, demonstrating strong Professional Collaboration and Interpersonal Communication skills.

• Conduct Site Management activities to ensure facilities are well-maintained and meet service expectations.

• Maintain impeccable Professional Etiquette and ensure the team upholds the highest standards of conduct and presentation.

• Demonstrate strong Written Communication skills for reports, correspondence, and internal communications.

• Exhibit a Detail-Oriented approach to all tasks, ensuring accuracy and precision in service delivery and administrative duties.

Job Qualifications & Requirement

• Proven experience in a supervisory or leadership role within the hospitality industry.

• Demonstrated expertise in Client Service and Customer Relationship Management.

• Exceptional Interpersonal Communication and Written Communication skills.

• Strong capabilities in People Leadership and Team Development.

• Proficiency in Office Administration and Supervisory Management.

• A strong commitment to Professional Etiquette and Professional Collaboration.

• Highly Detail-Oriented with excellent organizational skills.

• Experience in Relationship Building and Site Management.

• Ability to lift or move 40 lbs. or greater.

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time.

The Compensation range for this role is up to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual' s location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.