Operations Team Lead

We're looking for an Operations Team Lead to join our Guest Services team -- a role built for someone who wants to grow into a bigger operations career while making a real, visible impact across our brands. You'll work closely with our leadership team, helping shape the guest experience, support our teams, and drive results across multiple locations. What You'll Do Drive Operations & Sales: Dig into our systems (Zenoti, call center metrics) to spot trends and opportunities, help set and hit sales goals, and keep guest experience at a five-star standard. Develop Our Team: Sit in on team meetings, support performance reviews, help train new hires, and partner with HR on interviewing and onboarding. Support Every Brand, Everywhere: Provide remote operational support across all Edgeless Beauty Group brands, from guest reviews and scheduling to HR systems (UKG) and timekeeping accuracy. Lead Training & Systems: Travel to our locations quarterly to provide hands-on Zenoti and retail training, and help teams stay current on new tools and processes. Be a Trusted Resource: Troubleshoot scheduling challenges, manage time-off requests, and keep communication flowing between locations, Liaisons, and General Managers What We're Looking For Customer service and/or management experience in a high-touch, five-star environment, or a bachelor's degree with relevant hands-on experience in data analysis, strategic planning, or decision-making. A sales-focused mindset, you're comfortable anticipating guest needs and building strategies that drive revenue. Someone who's organized, adaptable, and energized by variety, no two days look exactly the same in this role.