Assistant Team Lead

At Neroli Salon & Spa, our mission is to create a caring, compassionate environment where team members and guests feel valued, supported, and uplifted. We are looking for an enthusiastic, people-focused Assistant Team Lead to support daily operations, develop team members, and help deliver a Five-Star guest experience. This role is ideal for a hospitality, retail, salon, or spa professional who enjoys coaching others, solving problems, and creating a positive, high-performing workplace. What You'll Do Support daily salon and spa operations to ensure a seamless guest experience Assist with team scheduling, onboarding, training, and development Coach and motivate team members to achieve service and sales goals Address guest concerns and create lasting guest relationships Support inventory, cash handling, and operational procedures Assist leadership in achieving location performance and profitability goals Lead by example and foster a positive, team-oriented culture What We're Looking For 2+ years of leadership, retail, hospitality, salon, or spa experience preferred Strong communication and organizational skills Ability to coach, motivate, and develop team members Passion for customer service and creating memorable experiences Positive attitude, professionalism, and strong integrity Goal-oriented with excellent follow-through Ability to multitask in a fast-paced environment What Makes You Successful at Neroli A collaborative, team-first mindset A commitment to growth and continuous learning Confidence in resolving challenges and supporting others A passion for helping guests and team members feel their best A "Whatever, Whenever" approach to service excellence