About Dorner Co:

Since 1911 Dorner Company has provided process & equipment sales, service and training to the Water, Wastewater and Industrial industries. Dorner has expert sales, application specialist & service personnel to serve our broad customer base. We are everything in fluid process control, valves, gates, actuation & water/wastewater specialties. Dorner Co has is headquartered in Sussex, Wisconsin with 25 employees. Come join our rapidly expanding team.

Job Title: Application Engineer

Job Location: Sussex, WI (In Office)

Role Description:

The Application Engineer will need to utilize technical background and knowledge to serve our industrial customers, including specific application sizing, quoting/estimating, sales, submittals, delivery, and post-sale functions. You will need to be able to communicate to customers and engineers in an open, helpful, and engaging manner with the emphasis on delivering the best overall solution to our customers. Cooperation with other inside sales specialists, outside sales, the service department, and our suppliers will be a must to ensure we are providing first class service to our customers. With an aspect of customer-facing, this position will require the Application Engineer/Project Manager to be an ambassador for Dorner Co, who’s technical expertise and communication will help us retain our preferred supplier status.

Job Responsibilities (Including, But Not Limited To):

• Serve as technical liaison between customers and manufacturers
• Understand customer applications and recommend appropriate products or solutions
• Provide technical support during sales cycle, including application assessments and after-sales support.
• Fielding customer inquiries and calls
• Applying product knowledge to select appropriate products for customer application
• Generating detailed quotes and preproposal documents for customers
• Developing strong working relationships with customers and principles to help improve our strategic positions
• Being a customer resource for product and technical knowledge
• Generating additional revenue by upselling products and expanding quoted scope
• Maintaining customer contact information in CRM software program
• Assisting outside sales in tracking and following up on quotations
• Accurately processing customer transactions such as orders, quotes, returns, etc.
• Creating purchase orders to factories for products to fill customer orders
• Expediting backorders
• Handling customer post sale customer requests for warranty, returns, etc.

Basic Qualifications:

• BS degree in mechanical or electrical engineering

• Strong communications skills to be able to talk with customers and co-workers clearly and concisely.
• Commitment to providing outstanding customer service
• Strong organizational skills with the ability to schedule and prioritize duties
• Fluid control/handling experience preferred
• Proficient with the Microsoft Office Suite (i.e. Excel, Outlook).
• Must be authorized to work in the U.S.
• Must be at least 18 years of age.
• Must be honest, respectful, have sound work ethics, and possess a positive attitude.

Benefits:

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.