Altra Federal Credit Union is seeking to hire a Program Coordinator, Altra Financial Advisors at our La Crosse Losey Blvd. office. In this position, you will provide Altra members and employees with exceptional member experiences who have interest in Altra’s Retirement Planning and Investment Services.

Key Responsibilities

• Promote the Altra Financial Advisors Program to employees and members.
• Manage Advisors’ calendars, schedule appointments, provide reminders, and handle incoming calls as needed.
• Support Advisors with member service needs, including answering questions, completing forms, and assisting with compliance-related tasks.
• Enter and maintain client and appointment data in the database; review files for accuracy, completeness, and compliance.
• Assist with gathering financial information and supporting new client onboarding.
• Help members with basic account maintenance requests.
• Utilize Microsoft Word, Excel, and PowerPoint for reporting, data management, marketing, and correspondence.
• Support the Manager, Altra Financial Advisors, with the Branch Advocate Program.

Qualifications

• High School diploma, GED, or HSED is required.
• Minimum one year's experience in a financial service environment, as an administrative assistant, or in another related field is required.
• Some experience in event planning is preferred, but not required.
• Displays a professional image that promotes all of Altra’s Brand Principles and provides quality member service and staff support.
• Must have good communication and writing skills, professional image to members and co-workers.

Availability

• This position is 40-hours a week, Monday through Friday from 8: 00 a.m. to 5: 00 p.m.

Work Environment

• This position is located at Altra’s La Crosse Losey Blvd. office.
• Ability to handle stressful situations as they occur.

Pay & Benefits

• Competitive starting hourly pay, based on previous experience.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Experience

• Minimum one year's experience in a financial service environment, as an administrative assistant, or in another related field is required.
• Displays a professional image that promotes all of Altra’s Brand Principles and provides quality member service and staff support.
• Must have good communication and writing skills, professional image to members and co-workers.

• Some experience in event planning is preferred, but not required.

Education

• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.