Altra Federal Credit Union is seeking a motivated and community-focused Office Manager to lead operations at our Festival Foods location on Copeland Avenue in La Crosse. This role is ideal for a dynamic professional who thrives in a retail-integrated environment and is passionate about delivering exceptional member service. As the Office Manager, you will oversee daily branch operations, support and develop staff, and ensure a welcoming, efficient experience for every member who walks through our doors. Join a team that values integrity, collaboration, and making a positive impact in the communities we serve!

Key Responsibilities

• Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.
• Manage the Assistant Office Manager and Financial Service Representatives of the office.
• Supervise, train and support staff to provide excellent member service.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Coordinate with local service providers’ maintenance or repair activities as required.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Promote awareness of Altra through involvement in community organizations and volunteering.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member service and consumer lending.

Qualifications

• Associate’s degree in a business-related field such as finance, accounting or marketing. Experience in lieu of degree can be considered.
• Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required
• Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.
• Credit Union experience is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of financial regulations, compliance requirements, and industry best practices.

Availability

• This position is salaried; 40- hours a week, Monday through Saturday.
• Opening and closing shifts Monday through Friday will be between the hours of 8: 00 a.m. to 7: 00 p.m.
• One (1) to two (2) Saturday shifts per month from 8: 30 a.m. to 4: 00 p.m. will be required.

Pay and Benefits

• Competitive annual salary of $76, 320+, and eligible for manager / office bonus
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Experience

• Associate’s degree in a business-related field such as finance, accounting or marketing. Experience in lieu of degree can be considered.
• Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending (HELOC) is required
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of financial regulations, compliance requirements, and industry best practices.

• Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.
• Credit Union experience is preferred.

Education

• Associates or better in Business Administration or related field
• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.