Do you like to travel? But not travel too far? Meet new people? Are you friendly, flexible with change and can you adapt to different surroundings? If this sounds like you, then you need to apply for the Full Time Floating Solutions Specialist position we have open right now! Altra’s Floating Solutions Specialist provide professional, friendly service, information, and assistance, and set the standard of service our members have come to expect in visiting any office location!

Altra’s Floating Solutions Specialists will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Solutions Specialist’s home office will be at the La Crosse Losey Blvd. office in La Crosse, WI. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments.

The Floating Solutions Specialist will also assist and show members how to use Altra’s self-service technology in the branch and perform Member Service and Consumer Lending functions, including, but not limited to:

• Opening and closing of accounts
• Processing account changes
• Completing share certificates
• Work with IRA and Trust accounts
• Process loan applications via phone, fax, internet, and in-person
• Present loan products to members and provide loan recommendations
• Perform savings bond redemptions
• Notary services, cashier’s checks
• Print debit cards and handle member transactions as needed
• Refer members to Real Estate Lending, Altra Financial Advisors and Business Lending

The Floating Solutions Specialist may need to assist on the Member Service line as needed. Duties include, but are not limited to:

• Assist with various transactions such as deposits, withdrawals, transfers and loan payments
• Promote and educate members on Altra’s products and services
• Assist with ATM’s, Palm Authentication and electronic services

Qualifications:

• High school diploma (or equivalent) required.
• An associate’s degree in business or a related field would be preferred.
• Minimum one (1) year of banking, financial services or retail experience is required.
• Strong knowledge of credit union products, lending processes, and digital banking tools.
• Excellent communication and interpersonal skills with a passion for helping people.

Availability:

• This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7: 45 a.m. until 12: 15 p.m.
• Typical hours for the Floating Solutions Specialist range from 7: 15 a.m. to 7: 30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Will require some flexibility within these posted office hours for our WI and MN offices.

Pay and Benefits:

• Competitive starting rate of $20.98+ per hour, ($18.98 per hour, plus $2 floating premium), plus participation in an incentive plan
• When bilingual in Spanish or Hmong, receive an extra $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• At least one year of equivalent financial services, sales, and/or customer service experience is required.

• Strong knowledge of e-service products and be able to sell, promote, and educate members on those products' functionality.
• Lending and/or sales experience is preferred!
• Associate’s (or Bachelor’s) degree in business, finance, or related field would be preferred, but not required.

Education

• High School or GED or better

Licenses & Certifications

• Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.