We are seeking a motivated and detail-oriented Credit Services Analyst to join our team. In this role, you will be responsible for managing customer accounts, contacting customers regarding past-due payments, and working to resolve outstanding balances while maintaining positive member relationships. The ideal candidate is organized, empathetic, and results-driven, with strong communication and negotiation skills.

What you’ll do:

• Proactively contact members via phone, email, or mail to collect outstanding payments, process payments and conduct account updates.
• Serve as a financial counselor for any members in need.
• Negotiate payment arrangements or settlements while adhering to Altra’s policies.
• Review member accounts to ensure accurate billing and resolve and discrepancies.
• Maintain detailed records of all communication and payment agreements.

What we’re looking for:

• High school diploma, GED or HSED required.
• Minimum of one (1) year member or customer service experience, preferably in a financial services field.
• Prior experience in financial collections would be helpful, but not required.
• Ability to remain professional, empathetic, and patient under pressure.
• Proficiency in Microsoft Office Suite and familiarity with collections software or CRM system.
• Strong problem-solving skills, multitasking abilities, and attention to detail.

Credit Services Analysts require the ability to sit or stand at a desk for long periods of time, while having the ability to speak, hear, and communicate with others, while taking inbound and outbound calls (on average a goal of 50 calls per day).

This position is 40-hours a week, Monday through Friday on rotating schedules within the department, between the hours of 8: 00 a.m. and 5: 00 p.m. Occasional Saturday “on call” morning coverage required from 8: 00 a.m. to Noon.

The Credit Services Analyst position is located at the Operations Center, in Onalaska WI, however, work from home / remote work opportunities are available after 3-6 months of employment, once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.

What we offer:

• Competitive starting hourly pay.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Opportunities for professional development and career growth.
• Employee-only perks and discounts.
• A supportive, collaborative team environment.

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• One year of member or customer service experience is required.

• Credit Union experience is preferred.
• Experience with financial collections is preferred.
• Experience in a financial services environment is preferred.

Education

• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.