About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Position Overview:
As Director of Food & Beverage you will lead the day to day operations of all hotel Food & Beverage outlets and are responsible for the effective running of Hotel Services Food and Beverage to ensure the achievement of established EVT quality, guest and employee standards along with departmental revenue and profit goals. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Respond appropriately to guest comments and complaints (including social media), solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals. Regularly review guest feedback and ratings and consider corrective actions to be implemented.
• Monitor budget and control expenses with a focus on food, beverage, and labour costs.
• Manage and closely monitor payroll efficiency and productivity through careful personnel planning, payroll productivity meetings and the use of EVT scheduling tools such as EmpLive.
• Actively drive recruitment, succession planning and onboarding across hotel operations and maintain a climate that attracts, retains, and motivates top quality talent
• Ensure the hotel services team are up-to-date with core and essential trainings; and a continuous succession planning programme is in place
• Manage performance of team through EVT tools ensuring all team members receive regular performance feedback, quarterly check in conversations, annual performance review and that robust Personal Development Plans are in place. Overseeing all disciplinary procedures in line with EVT guidelines.
• Drive eNPS participation and maintain a continuous improvement approach to departmental engagement action plans.
• Drive revenue - you will be an expert in maximising occupancy and average rate to ensure we perform competitively against the market. You’ll use company systems and processes to maximise total revenue through walk-ins, up selling, promotions and incentive schemes
• Ensure all credit and financial transactions are handled in a secure manner, CSA compliance is understood and executed by all team members. In consultation with Finance Lead, maintain policies procedures for security of monies, credit and financial transactions, guest security and inventory control
• Drive collaboration and quality service across the hotel through daily communication and coordination with other departments.
• Conduct routine inspections of the hotel’s outlets and public areas and take immediate actions to correct any deficiencies
• Drives development and implementation of the annual and quarterly action planning to achieve optimum guest satisfaction and hotel compliance with all standards and requirements including Food Safety, Risk Management, brand standards and COVID Safe
• Collaborate with Culinary lead on development of Food menus and Assistant Managers on beverage offerings across all areas of the hotel including restaurant, bar, in room dining, events and VIP amenities
• Ensure stock control and ordering are in line with business needs – maintain 100% compliance to the hotel’s ordering platforms and budget. This includes conducting accurate monthly stock takes without any gaps in process or time.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimise the chance of recurrence
• Take the lead in a crisis in alignment with the hotel’s Crisis Manual. Conversant with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat etc.
• Demonstrate an understanding of Code of Conduct, Crisis Management, HACCP & WH& S policies and procedures, ensuring the dissemination of information the team
• Ad-hoc duties –you’ll support the team operationally and other hotel departments as required

Skills & Experience

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration
• Four years of guest service/hotel experience in a management capacity across Rooms and Food & Beverage, or an equivalent combination of education and experience Comprehension of Hotel systems and revenue management principle
• Excellent understanding of hotel systems and revenue management principles
• Excellent project management abilities, and experience both working independently on projects as well as collaborating across functions and departments.
• Great communication skills (written and verbal), passion for delivering results and developing people and self
• Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and EVT
• Valid Certifications including NSW Responsible Service of Alcohol, First Aid, South Australian Responsible Persons Badge and a driver's license are required
• Flexibility – early, late, weekend, night and holiday shifts are all part of the job

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.