Copy Of Member Engagement Representative

The YMCA of Snohomish County provides jobs and careers with a cause.Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming. Our Commitment to Inclusion: The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibilitythey guide everything we do. We look forward to having you on our YMCA team! *The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization! Position Summary: Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility. Job Duties/Responsibilities: Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retentionEntry level sales follow sales cycle (introduction/probing/close)Address and resolve membership concernsApply all YMCA policies, practices and procedures ensuring a positive member experienceRespond to emergency situationsHand out and launder towels, monitor the locker rooms and adhere to other safety guidelinesPerform other duties as assigned Qualifications: Minimum age 18Strong interpersonal and problem-solving skillsBasic computer skills/knowledge requiredFluency in second language desired Y Culture: Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCAExhibit Caring, Honesty, Respect and ResponsibilityComplete required training and certifications within established guidelinesArrive on time ready for shift, clock in/out within timekeeping system Embrace Leader Core Competencies: Mission Advancement: Accepts and demonstrates the Ys valuesDemonstrates a desire to serve others and fulfill community needsRecruits volunteers and builds effective, supportive working relationships with themSupports fundraising Collaboration: Works effectively with people of different backgrounds, abilities, opinion, and perceptionsBuilds rapport and relates well to othersSeeks first to understand the other persons point of view and remains calm in challenging situationsListens for understanding and meaning; speaks and writes effectivelyTakes initiative to assist in developing others Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to anotherEmbraces new approaches and discovers ideas to create a better member experienceEstablishes goals, clarifies tasks, plans work, and actively participates in meetingsFollows budgeting policies and procedures, and reports all financial irregularities immediatelyStrives to meet or exceed goals and deliver a high-value experience for members Personal Growth: Pursues self-development that enhances job performanceDemonstrates an openness to change and seeks opportunities in the change processAccurately assesses personal feelings, strengths, and limitations and how they impact relationshipsHas the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-the-date knowledge and skills in technology Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.