Description

The Sales Support Specialist (SSS) is responsible for managing, qualifying, and dispositioning inbound
leads including handoff. The SSS collaborates with internal and external stakeholders to support the success
of blood drives. Operating remotely, the SSS provides territory gap support. Additionally, this role
contributes to initiatives and supports special administrative projects.
This role requires strong competencies in:
• Customer Focus - Demonstrates a commitment to delivering high-quality service and building
lasting relationships internally and externally.
• Collaboration - Works effectively across teams and departments as well as with individuals to
achieve common goals.
• Communication - Conveys information clearly and effectively, both verbally and in writing.
• Adaptability -Flexible to changing priorities, environments, and needs.
• Initiative - Takes proactive steps to identify and solve problems, improve processes, and support
team success.
• Results Driven - Maintains focus on achieving measurable outcomes and meeting performance
targets.
• Proficiency - Utilizes systems and established processes to effectively manage data and drive
operational efficiency.
DUTIES AND RESPONSIBILITIES