Description

Every day, our work in technology supports the critical systems that make blood donation and transfusion possible. We're looking for a PC Technician II who can put their technical skills to work ensuring our teams have the reliable tools they need to save lives.

In this role, you'll take on advanced responsibilities in end-user support-performing detailed hardware diagnostics, maintaining accurate hardware inventory, and creating standardized PC images. You'll also contribute to long-term efficiency by writing and maintaining SOPs that keep our IT operations running smoothly.

If you're a problem-solver with a passion for technology and want your work to directly support a mission that saves lives, this is the place for you.

As a PC Technician II, you'll get to:

• Configure, install, and maintain PCs, laptops, tablets, printers, scanners, and related peripherals.
• Troubleshoot and resolve hardware, software, network, and connectivity issues, serving as a resource for peers.
• Review new desktop technology and recommend hardware and software solutions to improve performance.
• Manage inventory of parts and data processing equipment, ensuring accuracy and availability.
• Monitor and update trouble tickets, document resolutions, and contribute to the knowledge base.
• Lead or assist with hardware/software upgrade projects, write SOPs, and create standard PC images.
• Mentor and support staff as needed, providing guidance and training.
• Coordinate with vendors for timely equipment repairs.

Requirements

Knowledge/ Education

• Associate's degree or equivalent combination of education and experience required.
• Working knowledge of various PC software packages and operating systems required.
• Working knowledge of PC hardware components required.

Licenses/ Certifications

• Relevant hardware or software certification preferred.
• Valid in-state driver's license required.

Experience

• Three years related experience required to include experience in PC repair, trouble shooting and configuration and reading hardware diagrams.

Skills/ Abilities

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have good customer service and interpersonal skills.
• Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.
• Ability to organize, prioritize, and execute a variable workload and multiple priorities.
• Must be able to work flexible shifts.
• Ability to work in a team environment and participate as an active team member.
• Must have proficient computer skills.

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here