UGM - Front Office Coordinator (PU20)

If you feel called to use your gifts in a Christ-centered ministry where hospitality, compassion, and Gospel-centered service shape each day, we invite you to consider joining our team. At Union Gospel Mission, this role is more than a jobit is an opportunity to welcome others with dignity, support life-changing ministry, and serve alongside people who desire to reflect the love of Jesus in practical and meaningful ways. PART TIME POSITION AVAILABE! UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel. SUMMARY OF POSITION: The Front Office Coordinator works with the Administrative Assistant for the Front Office and a team of volunteers helping to achieve the daily duties required at the UGM Administrative Office. They train the volunteers to operate the phone system, manage the flow of visitors, and express gratitude sharing the impact of donations received. They maintain the UGM daily calendar and ensure the phone system and office machines are in working condition. This individual also interacts with the Development Department attending regular meetings to stay up to date with public relations postings and events. DUTIES & RESPONSIBILITIES: Key Result Area #1: Reception and Public Relations Answer and successfully route phone calls.Welcome visitors and the public: direct them to the appropriate person or resource and offer a tour of facilities.Receive walk-in and phone-in donations preparing proper documentation to submit to Donor Processing.Convey to donors the impact their contributions make in the lives of those we serve.Diffuse complaints and angry individuals with tact, dignity, knowledge and kindness.Engage with the Development team at regular meetings to be informed about visitors, special group tours, and events. Key Result Area #2: Office Administration Order office supplies and ensure an appropriate level of supplies are in stock for daily use.Ensure the phone system and office equipment are in working condition: contact service providers as needed.Keep the UGM Daily Calendar current with meetings and events.Engage regularly with the Rescue team on safety updates, the use of two-way radios, and other security protocols.Properly sort and distribute incoming mail and deliveries, process outgoing mail, and order postage as needed.Complete various administrative tasks such as sending faxes, making copies, managing ITEX orders, mailing receipts and specialized cards to donors, etc.Support the Development team by maintaining donor accounts in Donor Perfect with news of obituaries, memorials, and honorariums.Enter gifts-in-kind in Donor Perfect. Key Result Area #3: Volunteers Work in conjunction with the Front Office Coordinator to fill office vacancies as needed.Help ensure the volunteers are properly staffed to meet the needs and schedule of the administrative office.Work in conjunction with the Front Office Coordinator to ensure each volunteer has a current job description.Assist in training new volunteers on the administrative office protocol: ensure each volunteer receives a condensed safety orientation.Strategically utilize volunteers to accomplish front office tasks. SKILLS & QUALIFICATIONS: Grounded in the Christian faith. Able and willing to model servant-leadership as part of a ministry to the poor, homeless, drug addicted. Active member of the body of Christ on a consistent, day-to-day basis.Strong Interpersonal skills professional while exercising compassion and discernment, modeling the teachings of Jesus.Able and willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.Computer literate (Word, Excel, Outlook); able to complete documents, build tables, and accurately record information.Excellent communication skills including written, verbal and instructional.Must have a teachable spirit and the ability to listen.Strong organizational skills, able to manage multiple projects simultaneously and make sound decisions.Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic. WORKING CONDITIONS/PHYSICAL FACTORS: Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100% Work is primarily indoors and requires sitting, standing, bending, and reaching - continuously.Requires a sustained level of emotional balance, patience, and tolerance for people and their issues continuously.The ability to move about the facilities on a regular basis going from building to building occasionally.Requires the ability to hear, see, and speak clearly continuously.The noise level is generally moderate.The stress level is generally low with occasional interactions with upset visitors or donors. EQUIPMENT/TOOLS USED: Computer (MS Word, Excel, Power Point, Outlook, Google Chrome, Donor Perfect).Fax machine, copier, multi-line phones. EDUCATION/EXPERIENCE: High School Degree or GED, associates degree or equivalent from a two-year college or technical school preferred.Four years related experience and/or training or equivalent combination of education and experience. Requirement: Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must: Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission; Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed; Adhere to Union Gospel Mission Employee Handbook.