Baggage Storage Associate - Seattle-Tacoma International Airport - Part Time

$21 - $22 / hour

Weekly hours vary but may be up to 30 hours a week

Weekends and holidays may be required as needed.

PART-TIME BENEFITS

Smarte Carte Inc. offers for part-time Washington employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

KEY RESPONSIBILITIES

• Deliver premier customer service
• Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience
• Follow established process for tagging and tracking customer property; Baggage Storage Standard Operations Procedure.
• Communicate Baggage Storage requirements to customers
• Process cash and credit card payments using POS register
• Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information
• Maintain a clean and organized work area
• Wear company prescribed uniform, maintain a neat and well-groomed appearance
• Other duties as assigned

SKILLS

• Passionate approach to customer, able to handle client needs and concerns
• Proactive approach in applying sales practices
• Positive attitude, strong work ethic
• Cultural awareness
• Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition
• Ability to work independently

QUALIFICATIONS

• Aptitude to learn new applications as needed
• Airport and/or Airline hospitality service experience a plus
• Excellent verbal communication skills

PHYSICAL REQUIREMENTS

• Must be able to push/pull and lift 70lbs
• Must be able to stand and walk for long periods of time

CERTIFICATIONS/LICENSES

• Ability to get airport badge required

Experience

• Airport and/or Airline hospitality service experience a plus

Licenses & Certifications

• Airport Badge

Skills

• Flexibility
• Cleaning
• Communication
• Customer Service

• Problem Solving
• Computer

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help