Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System ™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario ™, Donkey Kong ™, The Legend of Zelda ™, Metroid ™, Animal Crossing ™, Pikmin ™ and Splatoon ™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https: //www.nintendo.com/ .

DESCRIPTION OF DUTIES:

• Partners with leadership teams to ensure short- and long-term staffing needs are met, and schedules achieve operational targets.
• Documents trends and performs root cause analysis when KPI targets are not met, recommending solutions that improve performance.
• Anticipates and plans mitigation for issues that may impact service levels.
• Proactively communicates alerts and incidents, ensuring the appropriate resources are working to resolve the issue(s).
• Monitors and evaluates team metrics and recommends actions as necessary.
• Ensures all staffing and incident training materials are current and thorough.