Inside Sales Representative – Rental Services

If you enjoy talking with people, building trusted relationships, and helping customers find the right equipment solutions, we have the opportunity and the company that may be the answer to your long-term career goals.

N C Machinery is seeking an Inside Sales Representative – Rental Services to help develop new business, strengthen customer relationships, and drive equipment rental and machine solutions.

This role is ideal for someone who enjoys interacting with customers, maintaining consistent contact, and turning opportunities into results through persistence, product knowledge, and disciplined follow-through.

This position offers a base salary plus commission, providing strong earning potential for individuals motivated by both service and results.

Position Overview

The Inside Sales Representative is responsible for developing and growing customer relationships while identifying opportunities for machine and equipment solutions. This role serves as a key contact for customers and acts as a conduit for information related to dealer machines, rental services, and product solutions.

Success in this role comes from building trust with customers, maintaining consistent outreach, and ensuring that opportunities move forward from conversation to solution.

Key Responsibilities

Customer Relationship Development

• Serve as the primary contact for customers regarding machine and rental equipment solutions.
• Build trusted relationships with customers through consistent communication and follow-through.
• Establish credibility by providing reliable information and practical solutions.

Sales Development

• Develop new business by identifying opportunities and introducing appropriate machine solutions.
• Qualify accounts and recommend equipment that supports their operational success.
• Close rental and machine sales through effective communication and relationship management.

Account Management

• Manage an assigned account base primarily through structured phone outreach.
• Conduct disciplined call campaigns to maintain contact with customers and identify opportunities.
• Maintain accurate customer contact information and account details.

Product Promotion

• Promote the full range of N C Machinery products and services.
• Communicate the value of Caterpillar, Allied, and other equipment offerings.
• Maximize machine sales opportunities by identifying customer needs and aligning them with available solutions.

Market Awareness

• Monitor and report market trends, customer insights, and competitive activity.
• Share relevant information regarding product performance and customer needs.

What Success Looks Like in This Role

You will thrive in this position if you:

• Enjoy speaking with customers and developing long-term relationships.
• Are energized by helping customers find the right solution.
• Follow through on commitments and maintain consistent contact.
• Work well within structured sales processes and call campaigns.
• Have solid technical skills and the desire to perpetually learn
• Take initiative and stay focused on moving opportunities toward completion.
• Value both teamwork and personal accountability for results.

Personal Attributes, Experience & Education

The successful candidate will demonstrate:

• Strong interpersonal communication skills and a genuine interest in working with people.
• The ability to build trust through knowledge, reliability, and follow-through.
• Persistence and consistency in maintaining customer contact and developing opportunities.
• Comfort working within structured processes and sales campaigns.
• Solid problem-solving skills and the ability to learn technical product information.

Qualifications include:

• Minimum high school education.
• 2–3 years of business or customer-facing experience preferred.
• Ability to read and interpret safety rules, engineering drawings, operating instructions, and procedure manuals.

Employee Benefits:

Lucrative Earning Potential: Includes a base salary and draw of $54, 000 per year, plus commission.

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD& D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4^th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

To apply for this unique position, please go to our web site at www.ncmachinery.com

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T& E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.