ABOUT US

InterContinental Perth City Centre opened in 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centre we are here to make each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

We are looking for a full time Welcome Ambassador to join our charming, confident and internationally minded team who knows how to exceed guest expectations.

YOUR DAY TO DAY

As a Welcome Ambassador, you will need to consistently demonstrate the highest standards of guest focus and care, primarily placed/situated outside the hotel's entrance. We're looking for someone to bring their passion, energy and friendly warm smile to our hotel. This position has the overall responsibility of ensuring all guests have a positive arrival and departure experience. The Welcome Ambassador will:

• Greet and assist guests at the hotel entrance of the hotel
• Provide accurate information concerning hotel facilities, venues, transportation and key points of interest
• Alert management of any suspicious activities or characters
• Summons taxis, shuttle drivers and control traffic flow at hotel entrance
• Ensure the hotel entrance is free of litter and debris, and
• Assist the Concierge & Bell Attendants as required.
• Bring the InterContinental Welcome and Farewell to life from a guests first interaction to final thank you and goodbye.

WHAT WE NEED FROM YOU

Are you refined, personable & proactive?

The successful candidate will need to demonstrate these behaviours every day, and must have all 7 of the criteria:

1. Excellent personal presentation, positive energy (each and every day!), with proven ability to hold an engaging conversation with anyone
2. Excellent attention to detail & commitment to high standards - we are a Luxury Hotel experience
3. Ongoing availability to work rostered shifts across 7 days a week including weekends and public holidays. Shifts may be scheduled between 8am and 8pm.
4. WA drivers license
5. Ability to lift, push and pull large objects up to 23kgs
6. Unrestricted and unlimited working rights for Australia, and
7. Knowledge of Perth CBD and the surrounding areas.

This job requires the ability to stand for extended periods of time, most often outside, and sometimes moving/lifting guest luggage in and out of vehicles.

WHAT WE OFFER

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.