Description

About the Opportunity

The Help Desk Specialist II is a frontline role ensuring PMEL users have reliable, secure, and fully functional IT systems to support their scientific and operational work. This position minimizes downtime, resolves technical issues efficiently, and maintains the health of end-user devices across Windows, Linux, and Mac environments.

This role supports contract success by sustaining daily IT operations, maintaining endpoint compliance through patching, security scans, and account management, and enabling staff to focus on mission priorities. Given PMEL's small user base and diverse technical needs, the Help Desk Specialist II provides responsive, high-quality support both onsite and remotely.

Success in this role means maintaining stable, secure systems with minimal disruption to users, resolving issues quickly with strong satisfaction, handling tickets and device deployments efficiently, keeping endpoints compliant and secure, and proactively reducing recurring issues through documentation and trend awareness.