Description

GAMA-1 Technologies, LLC seeks an experienced Help Desk Lead to provide advanced technical support while leading the day-to-day operations of the IT Help Desk. This role combines hands-on troubleshooting with operational oversight, ensuring consistent, high-quality IT support for local and remote users across enterprise in a telework environment. The Help Desk Lead supports system configuration, deployment, installation, maintenance, and lifecycle management for end-user devices and associated infrastructure, while serving as an escalation point for complex or high-priority issues. This role also supports documentation, asset management, security patching, and coordination with Government stakeholders. After-hours support may be required as needed to support mission operations.