Patient Services Assistant
Posted:
Friday, 28 March 2025
Valid Thru:
Sunday, 27 April 2025
Index Requested on:
03/28/2025 07:22:47
Indexed on:
03/28/2025 07:22:47
Location:
Midland, WA, , AU
Industry:
Advertising and Public Relations
Occupational Category:
29-2000.00 - Healthcare Practitioners and Technicians
Type of Employment: PART_TIME
Fresenius Medical Care Holdings, Inc. is hiring!
Description:
Role Definition Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
- To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
- Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. Key Responsibilities Key Responsibilities:
- Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
- Ensures cleanliness and neatness of patient’s environment and stock room
- Ensures cleaning of the Isolation rooms is done when required.
- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
- Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
- Serves, distributes and collects patient / visitors meals and refreshments Arranges patient transport from Dialysis treatment
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
- Monitors consumable stores and orders stock as required
- Confirms delivery of stock, checks inventory and documentation
- Performs stocktake when requested
- Maintains Clinic Manager database
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
- Orders and pack away linen
- Assist in the collection of blood samples by pathology lab, help spin blood before collection
- Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
- Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
- Knowledge of Work Health and Safety as it relates to the role within the facility
- Understanding of the Quality improvement process and risk management obligations
- Demonstrated skills in food preparation and presentation
- Basic office skills, including filing and answering telephone enquiries
- Previous experience in patient assistant role
- Basic computer literacy. Desirable:
- Completion of a Patient Service Assistant Certificate or equivalent qualification
- Demonstrated commitment to quality improvement initiatives.
- Effective communication skills, both written and verbal
- Team player
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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