Job Title: Production Manager

Department: Production

FLSA Status: Non- Exempt

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Production Manager is responsible for the day-to-day operations of the production department for multiple stores. Responsible for moving donations from multiple Attended Donation Centers (ADCs) and the backroom to the retail stores while maximizing retail dollars and keeping the production department efficient. The Production Manager leads and trains their team to ensure workplace safety and proper pricing structures for merchandised goods and ensures that daily production goals for donated items are met and recorded accurately.

Pay Rate: $70, 000-75, 000/year DOE

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Responsible for daily departmental production, reviewing performance and production needs with the ASM of Production, Supervisors and the Store Managers on a regular basis.
• Meet or exceed weekly goals in pricing, sell through and item count for all stores aligned with.
• Implement and track ongoing training of production employees concerning quality, pricing, and merchandising criteria.
• Ensure that donated goods are processed appropriately from the time received.
• Audit quality decisions of donations moving to the store and to salvage.
• Hire, train, develop and supervise the ASM of Production, Production Supervisors, and production and Material Handing employees providing ongoing performance feedback and necessary discipline.
• Evaluate the ASM of Production Supervisors, prepare and submit annual reviews in a timely manner.
• Responsible for building security: this includes unlocking and locking the building. Active participation in other security practices.
• Responsible for inventory and ordering production supplies.
• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Complete and submit safety paperwork in a timely manner.
• Partner with all departments of Seattle Goodwill.
• Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Minimum High School diploma; or equivalent GED.
• Minimum 2 years production or warehouse experience.
• Minimum 2 years supervisory experience.
• Ability to lead a team.
• Ability to work effectively in a fast-paced environment.
• Ability to motivate people, instill accountability and achieve results.

Certificates, Licenses, or Registrations:

• Must have valid Washington Driver's license and proof of insurance.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 35-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Strong verbal and written communication skills
• Strong internal/external customer service skills
• Customer service skills
• Organizing, sorting, categorizing, counting, adding, subtracting,
• Interpreting data
• Problem Solving
• Leadership/coaching skills

Work Environment: Warehouse/production environment, dust, noise. Must be able to work a flexible schedule and attend on and off site meetings. Must have reliable transportation.

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Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Production
Job Function: Salaried
Pay Type: Salary