Job Title: Outlet & Warehouse Operations Manager

Salary Range: $80, 000-90, 000

FLSA Status: Salary, Exempt

Location: Seattle

About the Position

The Outlet and Warehouse Operations Manager plays a key leadership role in overseeing all aspects of daily operations within outlets and warehouse facilities (multi-site locations).

This includes managing and guiding staff, ensuring efficient workflows, and maintaining high standards across areas such as inventory receiving and processing, product storage, shipping logistics, and accurate record keeping. The manager is also responsible for monitoring financial performance, preparing regular reports, and ensuring full compliance with recycling protocols and safety regulations.

In addition to managing the primary outlet location, the Outlet and Warehouse Operations Manager is also expected to provide operational support to other warehouse sites engaged in salvage, disposal and after market operations. This includes coordinating with cross-functional teams, standardizing procedures, and ensuring alignment with company policies and goals across all related facilities.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Ability to manage multi-site operations in a managerial leadership capacity
• Ensure all warehouse and storage processes meet daily requirements.
• Ensures product flow and service are maintained daily, determines work procedures, prepares work schedules and expedites workflow.
• Manages warehouse, salvage, operations and facility budget
• Select, train, and direct the activities of employees setting expectations to provide an efficient, congenial, cost effective work force. Promotes productivity by following up with employees on work results.
• Plans and implements warehouse and storage layout according to raw and salvage inventory and supplies needed.
• Works effectively and communicates with other Goodwill departments as needed.
• Maintains equipment according to recommended procedures and policies.
• Schedules and maintains periodic inventories.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Holds regular departmental meetings.
• Ensures Goodwill Industries International (GII) compliance and updates.
• Ensure the maintenance of all mechanical equipment according to recommended procedures.

• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Perform any other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor degree in Business, Logistics or related field preferred. Knowledge of Outlet retail, salvage and disposal operations.
• Experience in multi-site leadership and change management responsibility. Provides standardize process and procedures to drive consistency
• Flexible and willing to travel up to 50% as needed to support multi-operational locations and leadership priorities
• Minimum 5 years' experience leading teams in warehouse and/or outlet environment.
• Strong knowledge of production and warehouse facilities. Use of KPIs that measure efficiency, safety and financial performance of a warehouse and logistics operation
• Experience with basic accounting practices and bookkeeping
• Effective communication and collaborative skills with internal and external customers
• Provides ongoing professional development and succession planning for team members

Certificates, Licenses, or Registrations:

• Evergreen Goodwill Forklift Certification within six months of hire date.
• Must have current WA State driver's license and insurance.

Computer/Technology Skills:

• Proficiency with Microsoft Word, Excel, and Outlook and Teams.
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer systems. Developed fine motor control (grasp, handle, manipulate objects with fingers; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; standing for long periods of time; Able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Extended standing on hard surfaces; ability to operate heavy machinery is a safe and responsible manner. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Leadership and coaching skills
• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Analyzing and interpreting data
• Prioritization

• Attention to detail
• Time management and multi-tasking

Work Environment:

Warehouse environment, temperature varies, loud noises, occasional crowds. Exposure to dust. Must be able to work a flexible schedule.

Job Family: Outlet

Pay Type: Salary
Min Hiring Rate: 80000
Max Hiring Rate: 90000