Job Title: E-Commerce Supervisor

Department: E-Commerce

FLSA Status: Non-Exempt

Reports to: E-Commerce Manager

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The E-Commerce Supervisor is responsible for all E-commerce departments, along with book operations. This role is also responsible for achieving department and organizational objectives for exceptional customer service.

Pay Rate: $23.97/hour

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Identify and value appropriate merchandise.
• Able to list auctions with picture and description of merchandise to bring maximum value.
• Prepare a monthly update identifying items needed for internal auctions.
• Maintaining a daily tracking board by E-commerce Lister, number of listed item, how many sold and the sale amount.
• Motivating the team by tracking who had the highest ratio in sold to listed items and the highest dollar amount.
• Create department standards and hold staff accountable.
• Develop and maintain a team oriented environment.
• Assist in hiring and training of staff.
• Customer service and communication with internal and external customers.
• Follow up on non-paying customers and issue refunds.
• Maintain an E-Bay rating at least 98%.
• Track sales for the organization and by store.
• Keep auction sales premises clean.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate or equivalency, but not required
• Minimum 1 year of E-Commerce experience with preferably with auction and books.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations:

• Must have valid Washington Driver's license and proof of insurance along with good driving record.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 35-50 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Communicating with the public
• Verbal and written communication skills
• Time management and prioritization skills
• Accuracy and attention to detail

Work Environment:

Warehouse and retail store environment, temperature varies, exposure to dust. Must have

Must be able to work a flexible schedule.

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Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Ecommerce
Job Function: Hourly
Pay Type: Hourly
Min Hiring Rate: 23.97