J ob Title: E-Commerce Operations Assistant Manager

Salary Range: $60, 000 - $65, 000

FLSA: Salary, Non-Exempt

Location: Seattle

About the Position

The E-Commerce Operations Assistant Manager supports the daily operations of the E-Commerce department by overseeing supervisory staff, driving production performance, and ensuring sales goals and quality standards are met. This position acts as a bridge between strategic goals set by leadership and the daily operations on the floor, helping translate priorities into clear workflows and results.

The Assistant Manager helps foster a high-performance team environment and ensures smooth coordination across listing, shipping, inventory, and fulfillment processes. This role supports the E-Commerce Manager in achieving budget goals and operational excellence.

Essential Functions and Responsibilities

• • Lead the execution of the department's operational strategy, ensuring E-Commerce revenue goals and production targets are consistently met.
  • Provide day-to-day leadership to E-Commerce Supervisors and their teams across sorting, listing, shipping, warehouse, order fulfilment, and customer service functions.
  • Oversee daily operations to ensure production and quality standards are met, and hold teams accountable to department benchmarks.
  • Monitor, evaluate, and coach supervisors and staff for performance, productivity, and alignment with department goals.
  • Ensure adequate staffing, training, and performance support across multiple teams.
  • Maintain a clean, safe, and organized work environment aligned with operational standards and safety requirements.
  • Assist in analyzing sales, listing metrics, and inventory data to help achieve sales targets and drive continual improvement.
  • Promote a customer-first approach in all aspects of operations, ensuring consistent, timely, and professional responses to internal and external inquiries.
  • Collaborate with the E-Commerce Manager on initiatives related to product flow, system improvements, team performance, and process optimization.
  • Help manage inventory organization and integrity across platforms and physical space.
  • Actively support implementation of operational changes and new business tools or systems.
  • Enforce company policies and procedures and ensure team compliance with applicable labor and safety regulations.
  • Partner with People Relations as needed to address employee performance or concerns.
  • Take initiative in identifying and solving problems within the workflow.
  • Perform other duties and projects as assigned.

Supervisory Responsibilities

• • Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating employee performance; providing coaching and feedback; and resolving issues.
  • This role directly supervises E-Commerce Supervisors and may oversee production staff when needed.
  • Works closely with the E-Commerce Manager and People Relations to promote a supportive and accountable work culture.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• • High school diploma required; Associate's degree or relevant coursework preferred.
  • Minimum 2 years of experience leading teams in a production-driven E-Commerce or similar environment with clear performance metrics and quota-based output.
  • At least 1 year of direct supervisory or team leadership experience.
  • Experience with e-commerce platforms, auctions, shipping operations, or online merchandising strongly preferred.
  • Demonstrated ability to manage time, people, and priorities in a fast-paced environment.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to coach and motivate others toward performance goals.

Certificates, Licenses, or Registrations

• • Must have valid Washington Driver's License and proof of insurance along with good driving record.

Computer/Technology Skills

• • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
  • Comfort working in digital systems related to e-commerce, warehousing, and order fulfillment.
  • Ability to learn new technology and software related to listing, shipping, or analytics tools.

Physical Abilities

• • Must be able to lift and carry 35-50 pounds.
  • Must have fine motor control and the ability to stand, bend, kneel, reach, stoop, squat, push, and climb ladders frequently.
  • Able to travel across a variety of surfaces and environments.
  • Must maintain reliable attendance and be able to communicate clearly both verbally and in writing.

Essential Mental/Sensory Abilities

• • Leadership and coaching
  • Task delegation and follow-through
  • Time management and prioritization
  • Problem-solving and conflict resolution
  • Verbal and written communication
  • Attention to detail
  • Data analysis and interpretation

Work Environment

• • Primarily warehouse or production floor environment, with some office work.
  • Temperature and conditions may vary; frequent exposure to dust.
  • Requires travel between sites and flexibility to work evenings or weekends, as needed .

Job Family: Ecommerce

Pay Type: Salary
Min Hiring Rate: 60000
Max Hiring Rate: 65000