Position Summary:

Opertations Managers will have day-to-day oversite of customer accounts including management of drivers, customer service and office personnel. The person in this role will be held accountable to metrics dictated by customer contracts and company expectations to include safety, on-time delivery, utilization, asset management, growth and efficiency.

Job requirements may include, but not be limited to:

• Direct and indirect management of drivers, office staff and customer account(s).
• Management of freight, including management of drivers' hours under DOT regulations to ensure freight is delivered in a safe and timely manner.
• Manage use of all assets including trucks and trailers with an emphasis on utilization which may include slip-seating for some local accounts.
• Be a leader in encouragement and enforcement of company's safety standards. Work with Safety department to track trends, be proactive and determine root causes and solutions for accidents and other safety concerns. Manage compliance of drivers and safety training requirements monthly.
• Communicate with customer proactively and professionally. Work to ensure all freight commitments are being met and customers' needs are addressed timely.
• Manage and control financial aspects of account including efficiency of resources (fuel, drivers, equipment, maintenance costs, etc.) as well as other costs to the account (workers comp, accidents, facilities, employee costs, etc.)
• Hire, train and manage performance of office staff and drivers. This may include disciplinary action up to and including termination. Develop staff for succession planning. Work to maintain engaged culture amongst employees.
• Focus staff on company goals and objectives as well as providing excellent customer service.
• Proactively communicate with divisional leadership as appropriate, working to avoid lapses in communication that may affect the customer.
• Review and produce periodic reports for accuracy and opportunities for account improvement.
• Conflict resolution.
• Handle urgent situations in a professional manner.

Essential job requirements may include, but not limited to:

• Understanding of financial health of account(s), particularly profit and loss statements.
• Able to handle multiple tasks and work effectively independently or in a team environment.
• Keep company leadership informed of project priorities and any issues that may require their attention.
• Work with other department leaders to establish goals, align priorities and define departmental processes.
• Practice and observe safety rules and regulations and encourage others to do so at all times.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.
• Understanding of financial health of account(s), particularly profit and loss statements.Able to handle multiple tasks and work effectively independently or in a team environmentk.
• Keep company leadership informed of project priorities and any issues that may require.
  their attention.Work with other department leaders to establish goals, align priorities and define.
  departmental processes.
• Practice and observe safety rules and regulations and encourage others to do so at all
  times.
• Always conduct yourself in a manner that reflects a positive, professional image.
• Must maintain a professional appearance in accordance with dress code policies.
• Treat each individual with care, dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver.
• Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.

Job qualifications may include, but not limited to:

• Ability to work with office equipment, utilizing computers for majority of tasks and must
  be familiar with Microsoft Office suite of programs.
• Proficient with Excel and other reporting capabilities
• Knowledge of industry-specific logistics programs
• Excellent inter-personal skills with drivers, other personnel, customers, and management
• Excellent communication skills, both oral and written.

Physical Requirements:

• Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate.
• Meetings and work with internal customers and stakeholders by telephone and in person.
• Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving
  objects that can weigh up to 25 pounds.
• Capable of working extended hours, to include weekends, holidays and various shifts (to
  include evening and night shifts) as necessary.
• Capable of sitting at a desk for extended periods of time and working with computer
  equipment.
• Capable of speaking, writing, and reading English well and possessing a good command o f the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
• Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Education and Experience:

• 4 year degree in a specified field preferred or combination of schooling and commensurate industry experience.
• Transportation or logistics industry experience strongly preferred.
• At least 2 years' experience directly supervising employees
• Experience with customer service, preferably working with external customers.

Working Environment and Conditions:

• Must have the ability to work on more than one assignment at a time with frequent
  interruptions, changes and/or delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under
  such circumstances.
• Must be able to handle incoming requests for assistance via phone and in person while
  working on other tasks.
• Must remain professional in light of challenging situations that may occur in the location.
• May be required to work in customer location. Must follow customer rules and
  requirements in areas such as dress code, access, hours, etc.
• Occasional travel by air or car.

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.