Position Summary

The Unit Manager is responsible for the overall operation, financial performance, and leadership of Theo & Betty’s, a quick‑service deli and retail concept located in a secure airport environment. This role has full accountability for staffing, guest satisfaction, operational execution, financial results, and compliance with company standards and all airport, safety, and security requirements.

This is a working management position. The Unit Manager is expected to spend approximately 85–90% of each workday actively working in the unit, performing operational and service functions alongside the team while providing hands‑on leadership, oversight, and support.

The Unit Manager leads by example, maintains a visible presence on the floor, and partners closely with supervisors, associates, and leadership to ensure a safe, efficient, and profitable operation in a fast‑paced, high‑volume airport setting.

Key Responsibilities

Leadership & Team Management

• Recruit, hire, onboard, train, schedule, and develop supervisors and associates.
• Provide ongoing performance coaching, feedback, and corrective action as needed.
• Foster a culture of accountability, professionalism, teamwork, and guest service excellence.
• Ensure consistent enforcement of company policies, procedures, and standards.
• Partner with Human Resources on employee relations matters, documentation, investigations, and compliance.

Guest Experience

• Ensure exceptional guest service standards are consistently met or exceeded.
• Address and resolve guest concerns escalated from supervisors.
• Monitor service execution and adjust staffing and positioning as needed to support peak travel times.
• Maintain a welcoming, clean, and organized service and retail environment at all times.

Operations & Food Service Execution

• Oversee daily food, beverage, barista, and retail operations.
• Actively participate in daily operations as a working manager for the majority of each shift.
• Ensure compliance with all food safety, sanitation, and health regulations.

• Maintain brand standards for product quality, preparation, presentation, and portion control.
• Ensure proper use, cleanliness, and maintenance of all equipment and facilities.
• Effectively manage operational challenges inherent to an airport location.

Financial & Business Management

• Full P& L responsibility, including revenue, labor, food cost, and controllables.
• Develop and manage schedules to align labor with fluctuating business volume and budget targets.
• Oversee cash handling controls, deposits, audits, and loss‑prevention practices.
• Monitor inventory levels, conduct counts, investigate variances, and implement corrective action plans.
• Analyze performance metrics and implement strategies to improve profitability and efficiency.
• Grow business revenues through planned local marketing initiatives and additional revenue opportunities as presented.

Compliance, Safety & Airport Requirements

• Ensure compliance with all airport, TSA, Snohomish County credentialing, and security regulations.
• Maintain readiness for inspections, audits, and credentialing requirements.
• Ensure all employees understand and follow airport access protocols and security standards.
• Promote a safe working environment and immediately address safety hazards or concerns.

Qualifications

• Minimum 3–5 years of General Manager or senior management experience in food service, coffee, retail, or hospitality.
• Demonstrated experience managing financial performance and budgets.
• Strong leadership, communication, and problem‑solving skills.
• Ability to manage in a fast‑paced, high‑volume, highly regulated environment.
• Proven ability to lead by example, hold leaders accountable, and drive results.
• Proficiency with POS systems, scheduling tools, and inventory management.
• Experience planning and fostering revenue growth strongly preferred.
• Ability to stand for extended periods and lift up to 30 lbs as needed.
• Open schedule with flexible availability, including early mornings, weekends, holidays, and emergency coverage.
• Ability to read, write, and understand English.

Airport Requirements

• Must be able to obtain and maintain a Paine Field Airport Security Badge issued through Snohomish County.
• Must successfully pass all TSA‑required background checks and fingerprinting.
• Must comply with all airport, TSA, Snohomish County, and security regulations at all times.

Work Environment

Location: 3220 100th St SW, Everett, WA 98204

This position operates within a secure airport environment and requires frequent interaction with travelers, airport personnel, vendors, and internal teams. The role demands adaptability, strong leadership presence, hands‑on operational engagement, and strict adherence to safety, security, and operational standards in a dynamic, high‑traffic setting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.