Housing - Residential Services Specialist Supervisor
Compass Broadway PSH, Everett
Exempt
Supervisory: Yes
Reports to: Housing Program Director
About the Role
The Residential Services Specialist Supervisor oversees the day-to-day operations, staffing, and service delivery of the Residential Services Specialist (RSS) program within a supported housing site. This role is primarily responsible for supervising front-line staff, ensuring compliance with agency and regulatory standards, maintaining staffing coverage, and supporting high-quality, trauma-informed services.

This position exercises independent judgment in managing operations, resolving issues, and supporting staff performance, while ensuring continuity of services for residents.
Key Responsibilities

• Supervise, assign, and oversee RSS and relief staff to ensure safe, effective, and compliant service delivery.
• Manage staffing schedules, coverage, and assignments based on program needs.
• Participate in hiring, onboarding, training, and performance evaluations.
• Provide coaching, feedback, and performance management, including disciplinary recommendations when appropriate.
• Lead staff meetings, supervision sessions, and training activities.
• Oversee program workflows and implement operational improvements.
• Serve as first point of contact for staffing issues (call-outs, coverage gaps).
• Maintain communication with leadership regarding program operations and community issues.
• Build and maintain relationships with internal programs and community partners.
• Guide staff on resident engagement, crisis response, and lease compliance support.
• Monitor resident needs and support access to community resources.
• Support residents in achieving housing and personal goals.
• Intervene directly in crisis or complex situations as needed.
• Ensure building safety, visitor management, and adherence to program rules.
• Coordinate with property management for maintenance and facility needs.
• Maintain accurate documentation and ensure regulatory compliance.
• Uphold ethical standards, HIPAA compliance, and agency values.

What You Bring Education / Experience / Certifications

• 3 years of experience working with individuals living with mental illness preferred.
• Experience in residential services and/or supportive housing programs preferred.
• Current First Aid & CPR certification and Food Handlers permit (or ability to obtain within 90 days).
• Valid Washington State Driver's License and appropriate insurance (if applicable).

Knowledge / Skills / Abilities

• Knowledge of landlord-tenant laws and Fair Housing principles.
• Understanding of HIPAA regulations and confidentiality requirements.
• Strong leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain a positive, solution-focused approach in challenging situations.
• Strong organizational and problem-solving skills.
• General computer proficiency.
• Ability to pass pre-employment criminal background check (may include DSHS search).

What We Offer

• Medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• 403(b) retirement plan with employer match
• Professional development funds
• Education leave opportunities
• Supportive, mission-driven team environment

Physical Demands / Work Environment
This position operates in a direct service housing environment, including offices, common areas, client units, and facility spaces.

Duties require occasional lifting up to 40 pounds and regular sitting, standing, walking, and close vision tasks. The work environment is typically moderate in noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer
Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.