Housing - Residential Services Specialist
Compass Broadway PSH
Non-Exempt | Full-Time
Union: No
About the Role
The Housing - Residential Services Specialist supports individuals exiting homelessness, hospitals, jails, and residential treatment facilities to successfully maintain Compass Health supported housing. This role blends residential support, facility oversight, and tenant engagement to promote housing stability, safety, and recovery.

The Residential Services Specialist builds strong working relationships with residents, housing case managers, clinicians, property management vendors, and community partners while ensuring compliance with lease terms and agency standards.
Key Responsibilities Resident Support & Engagement

• Monitor residents' basic needs and provide information and referrals to community resources.
• Offer encouragement and support while modeling interpersonal and independent living skills.
• Support residents in working toward goals identified in housing assessments.
• Partner with housing case managers and clinicians to share pertinent resident information.
• Request crisis intervention services when needed.

Building Safety & Access Control

• Monitor the building to ensure only authorized individuals enter.
• Serve as liaison between residents and visitors by logging guests and enforcing building rules.

Facilities & Property Support

• Assist property management with basic maintenance and janitorial tasks (e.g., unclogging toilets, spot cleaning common areas, trash and recycling removal).
• Notify property management vendors of maintenance needs.
• Assist with unit inspections and support residents with cleaning, organizing, bedbug treatments, and related needs.
• Support move-ins, move-outs, and re-certifications in coordination with property management.

Documentation & Professional Practice

• Maintain appropriate documentation and ensure compliance with agency standards and regulations.
• Behave in an ethical and professional manner consistent with agency policy, state law, and licensing entities.
• Safeguard client protected health information in accordance with Compass Health HIPAA policies.
• Demonstrate respect for diversity and a commitment to multicultural competency and sensitivity.
• Demonstrate commitment to Compass Health's Strategic Intention, Core Values, and Core Competencies.

What You Bring Education & Experience

• 1 year of experience working with individuals living with mental illness preferred.
• Experience in residential services and/or supportive housing programs preferred.
• Ability to assist with pickup and distribution of food donations from community partners, including driving an agency van.
• Current First Aid & CPR certification and Food Handlers permit, or ability to obtain within 90 days of hire.
• Valid Washington State Driver's License, reliable vehicle, and appropriate insurance (if applicable).

Knowledge, Skills & Abilities

• Willingness and ability to work flexible hours.
• Basic knowledge of Landlord-Tenant Laws and Fair Housing requirements.
• Basic knowledge of HIPAA regulations.
• Familiarity with the client population served.
• Excellent customer service skills with internal and external partners.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to maintain a positive, solution-focused demeanor when responding to conflicts.
• General computer proficiency.
• Ability to pass pre-employment criminal background check, which may include an additional search by DSHS.

What We Offer

• Medical, dental, and vision insurance
• Paid vacation and sick leave
• Paid holidays and personal choice holidays
• 403(b) retirement plan with company match
• Professional development funds
• Education leave
• Employee wellness and support resources

Physical Demands / Work Environment
The employee will work in a direct service environment that includes reception offices, common areas, client units, warming kitchens, and trash rooms. While performing the duties of this job, the employee must occasionally lift and/or move up to 40 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level is usually moderate.

The physical demands described here are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Equal Opportunity
Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.

Behaviors

Dedicated: Devoted to a task or purpose with loyalty or integrity



Motivations

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



Education

High School Diploma


Licenses & Certifications

Car Insurance
Drivers License
CPR Certificiation
First Aid Certification
Food Worker Card