Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a safety sensitive position.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
• Quote accurate rates and document cargo bookings for shipments.
• Rate Bills of Lading using company’s computer program.
• Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
• Process and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or Hawaii.
• Enter documents into scanning (Imaging) system.
• Employ training received on AML’s Customer Experience Initiative.
• Follow established processes & adjust to changing processes as the company strives for continuous improvements.
• Carry out all duties with a strong commitment to excellent customer service.

Benefits You Can Look Forward To:

• Health Insurance - medical, dental, and vision with low employee contributions
• Health Insurance for your family – we also contribute to medical, dental and vision for your family
• Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
• 401(k) with company match + additional annual retirement contribution
• Health and Wellness Program - FitOn
• Tuition Reimbursement
• Employee Assistance Program
• Life Insurance and AD& D – we pay for at no cost to you
• Long term disability – we pay for at no cost to you
• Opportunities for internal promotions/career advancement
• Family friendly work hours (closed on weekends and paid holidays)
• Discretionary Bonus Program
• Competitive wages with annual performance and wage reviews

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.

Education and/or Experience:

High school education or GED is required. Minimum of 2 years’ experience in customer service is required.

Other Skills and Abilities:

• Ability to meet a flexible work schedule based on the needs of the company.
• Ability and willingness to work overtime as required.
• Ability to plan, organize and prioritize work to meet schedules/deadlines.
• Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
• Ability to work alone or as part of a team with minimal supervision.
• Must be flexible and adaptive to constant changes and be able to work in a high stress environment.
• PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
• Keyboard and ten key by touch.

*Compensation depends on skills and experience*